This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
0
Business response:
Dear Remo, Thank you for your feedback. We regret that your stay did not meet your expectations and would appreciate any details you can provide to help us improve. Guest satisfaction is important, and we are always looking for ways to enhance the experience. We hope to welcome you again for a more enjoyable visit. Sincerely, Hotel Management
The Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is conveniently located right off the Interstate and an exit. The staff was rude and not helpful. There was no one at the front desk when I arrived and checked out. I had to yell out to get someone. Upon checkout, another occupant was trying to ask the staff a question, in Spanish. The staff did not speak Spanish and did not seem interested in helping the occupant. The room was comfortable. The shower hot water took a few minutes to get hot.
Business response:
Dear Kevin, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with customer service and any inconvenience caused during check-in and check-out. Providing a welcoming and helpful environment is important, and your feedback will be shared with the team to improve guest interactions. We are glad you found the room comfortable and appreciate your patience with the water temperature. Your comments help us enhance our services, and we hope to offer you a better experience. Sincerely, Hote... read more
Hotel minimaliste, personnel hirsute,
Business response:
Dear Denis, Thank you for sharing your feedback. It is disappointing to hear that your experience did not meet expectations. Providing a welcoming atmosphere and attentive service is important, and your comments will be reviewed with the team. Guest impressions are valuable, and we appreciate you taking the time to share yours. Everything we do is aimed at providing every guest with an excellent experience. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management
NOTHING NICE TO SAY
Business response:
Dear Robert, Thank you for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Traveling with) young children, Checked in at 2:00 AM for a quick stay. The bathtub was disgusting—looked like it hadn’t been cleaned in months. Too late to complain, and with exhausted young kids, we had no choice but to deal with it. After only 6 hours of sleep, Woke up to find my daughter covered in bites—BED BUGS. Absolutely unacceptable. Stay far away from this place!!!
Business response:
Dear Simone,We sincerely apologize for the unsettling experience you had while traveling with your children. The issues you mentioned are concerning, and this situation does not reflect the standard we strive for. We are taking action to address these concerns, including a thorough inspection and enhanced cleaning procedures to prevent this from happening again. We appreciate your feedback and the opportunity to make the necessary improvements. While we regret that your recent stay was not up to your standards, we value your... read more
If you like camping indoors, go for it! Booked through Hotels.com which stated free breakfast but they call that a grab-and-go, it was an efficiency with kitchen yet no plates, bowls. cups, coffee pot, utensils, serving/cooking elements, paper towels or dish soap. Further, sink taps run very slow and the bathroom spigot is inconveniently positioned to make it very difficult to catch water in your hands. The closing disappointment was hopping into the shower, turning on the water yet there was so little water flow and the div... read more
Business response:
Dear Barry,We sincerely regret that your stay did not meet expectations and apologize for the inconveniences you encountered. Your concerns about the room amenities, water pressure, and cleanliness are important to us, and we are actively working to address these issues to enhance guest comfort. We understand how frustrating this experience must have been and appreciate your feedback as it helps us improve. While we acknowledge the limitations of our grab-and-go breakfast and kitchen setup, we strive to provide a comfortable... read more
The worst hotel experience I’ve had in many years. The property is dirty (actual dirt and grime in the common areas and room, hair and trash in bathroom, hallway areas wreaked) run down (scratches all over room furniture, tears in lounge chair, bed sagging in middle, old mattress) neglectful management, and expensive for what you get. DO NOT STAY HERE!
Business response:
Dear Mike,We sincerely apologize for your experience and regret that your stay did not meet expectations. Cleanliness and comfort are top priorities, and your concerns have been noted for immediate review. Guest feedback is invaluable in helping us improve, and we appreciate you bringing these matters to our attention. We hope for the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,732 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.