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Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1200 FAU Research Park Blvd., Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Musty smelling room The room had a strong musty smell. It was even worse when you opened the dresser drawers. All my clean clothes smelled musty that were in the dresser. My co-worker staying i the same hotel said his smelled musty too. Since he was on the 1st floor and I was on the 2nd floor at opposite ends, is this a hotel wide issue??? The vinyl floors aren't clean. When I wiped up something I'd spilled the paper towel was black. The front door security bar that swings was hanging on by one very loose screw. Provides no ... read more
Business response:
Dear Guest, We are sincerely sorry to hear about the challenges you faced during your recent stay. Providing exceptional service is our priority, and we apologize for any rudeness you encountered from our staff. Your feedback regarding the elevator floors and bathroom condition is concerning, and we address these maintenance issues to ensure a more pleasant experience for our guests. Additionally, we apologize for the inconvenience with the shower and the oversight regarding the leftover trash and safety concerns. Your safet... read more
No ice, no hairdryer, second day went for coffee at 9am - out of coffee and breakfast bars.
Business response:
Dear Cathy, We sincerely apologize for not meeting your expectations regarding our ice and complimentary grab-and-go breakfast during your recent stay. Your feedback is incredibly valuable to us, and we regret any inconvenience caused. Regarding the availability of in-room amenities like hairdryers, we will ensure clearer communication upon arrival, and guests will be informed that these items are available at the front desk upon request. Thank you for bringing these concerns to our attention, and we hope to have the opportu... read more
I left after the 1st night of a 3 night stay. There were hairs in the bath. Just didn’t feel clean.
Business response:
Dear Annika, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to recheck the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
We were put in a room with no A/C the staff was not supposed to rent the room to anyome and they still put us in there. Also still waiting for the compensation on the room and the manager hasn't even bothered to call back. This property is in real bad shape
Business response:
Dear Maureen, We appreciate you taking the time to write a review about your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the condition of the room was not up to our expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Please feel free to connect to the hotel for assistance. We hope to serve you again with a better e... read more
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Business response:
Dear Sayuri, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach
How is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach rated?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach has a 3.6 star rating with 1,732 reviews.
When is Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach open?
Extended Stay America Premier Suites - Fort Lauderdale - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.