Extended Stay America Premier Suites Harrisonburg

Business response:

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay overall. We’re sorry to learn that our breakfast did not meet your expectations. Your comments are valuable, and we will share them with our team as we work to improve this area of the guest experience. We hope to have the opportunity to welcome you back and provide an even better stay. 

Business response:

Response: Thank you for your 8/10 rating! We’re glad to hear you found everything clean and neat during your stay. We appreciate your feedback and look forward to welcoming you back on your next visit! 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that our location was convenient for your trip and that you chose to stay with us. We appreciate your comments regarding the limited breakfast options and the quality of the muffins. Your concerns have been shared with our team so we can work toward improving the variety and freshness of our offerings. Guest input like yours helps us enhance the overall experience. We hope to serve you and your son again and look forward to welcoming you ba... read more

Business response:

Thank you for your perfect score! We’re glad to see you enjoyed your stay, and we appreciate you taking a moment to rate us. If there’s anything we can do to make future visits even better, please don’t hesitate to let us know. We look forward to welcoming you back! 

Business response:

Dear Guest, Thank you for taking the time to share your positive feedback. We are truly pleased to hear that you enjoyed the great staff and customer service during your stay at Extended Stay America. Our team works hard every day to provide a warm, welcoming, and helpful experience for all guests, and your kind words mean a lot to us. Comments like yours motivate us to continue delivering exceptional service and ensuring every stay is comfortable. We appreciate you choosing our hotel and hope your overall experience was enj... read more

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We’re thrilled to hear that you were pleased with our excellent staff and clean room. Our team at Extended Stay America takes great pride in ensuring every guest enjoys a comfortable and welcoming stay, and your kind words mean a lot to us. We will be sure to share your appreciation with our staff, as it will surely motivate them further. We truly value your support and look forward to welcoming you back for another pleasant experience soon. Sincerely Hotel Managemen... read more

Business response:

Dear Guest, Thank you for sharing your kind words about your recent stay at Extended Stay America. We’re thrilled to know that you found both rooms very clean and comfortable. Our housekeeping team takes great pride in maintaining a spotless environment, ensuring every guest enjoys a fresh and pleasant experience. Your positive feedback encourages us to continue delivering exceptional service and attention to detail. We look forward to welcoming you back for another wonderful stay. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We’re glad you enjoyed your stay at our new hotel. We apologize for the inconvenience of having to request a hairdryer and kitchen items. Our brand standard is to provide these amenities upon request, which also helps us ensure each item is fully sanitized and ready for the next guest. We appreciate your understanding and your comments as we continue to enhance the guest experience. We hope to welcome you back again soon.