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Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South
- Hotels
- Miami, FL
About this business
Location details
8655 NW 21st Terrace, Miami, FL, 33122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing
Fair
I will not stay there again Bathroom was dirty . It was hair all inside the tub .I contact a staff member and they did nothing. Not even offer me a different room or nothing. The location it was close by a lot of restaurants
Business response:
Dear Tonnisha, Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you, but we are sorry if this did not happen in your instance. Please allow us to check with them what went wrong. Considering our location, close to many restaurants, we hope you will revisit the area the next time you ... read more
The staff have no clue what they are doing! The staff told me they could move my reservation to the next day at 2pm since I wasn't allowed to check in after 12:30am. The day of check in I find out We could've checked in past 12:30 (spent money on another place for no reason) and that they never moved my reservation and it shows I missed my time. His explanation for this was that the staff that did it didn't speak english well. If she messes up that bad. get her off the phones. He then told me they declined my request to move... read more
Business response:
Dear Ellie, Thank you for taking the time to review our hotel. We are sorry to read that your experience did not meet your expectations, and we apologize for the issue with your reservation and how it was handled. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we wo... read more
Bad No dieron solucion a los problemas, tenian una pesima actitud, deja mucho que desear
Business response:
Dear Christian, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we will ensure this lapse in service is not repeated. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Aceptable Ofrecen en la reserva un desayuno que no existe en el hotel. Algunas de las chicas que atienden te dejan hablando solo y se van. Realmente nada que destacar. Ubicación
Not good The rooms were not clean, very smelly like an old room which was not used for a long time. We booked for two days but check out a day earlier Located in a calm place
The staff have no clue what they are doing! The staff told me they could move my reservation to the next day at 2pm since I wasn't allowed to check in after 12:30am. The day of check in I find out We could've checked in past 12:30 (spent money on another place for no reason) and that they never moved my reservation and it shows I missed my time. His explanation for this was that the staff that did it didn't speak english well. If she messes up that bad. get her off the phones. He then told me they declined my request to move... read more
Fair
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South
How is Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South rated?
Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South has a 3.8 star rating with 2,595 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South open?
Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South is open now. It will close tomorrow at 12:00 a.m.