Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Federica, Thank you for choosing to stay with us. We sincerely apologize for not meeting your expectations regarding our housekeeping and breakfast options. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay wit... read more

Business response:

Dear Gonzalez, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.... read more

Business response:

Dear Anliet, We sincerely apologize for the inconvenience caused by the elevators during your stay. We understand how frustrating it can be when things don't work as expected, and we appreciate your patience. Please know that we are addressing this issue to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better next time. Sincerely, Hotel Management 

Business response:

Dear Anahi, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Our objective is to ensure that all guests are well-informed about our hotel and amenities. We regret any potential miscommunication on our part. To maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon request. Also, please know that our housekeeping ... read more

Business response:

Dear Jacome, Thank you for choosing to stay with us. We sincerely apologize for falling short of your expectations. Your feedback is important to us, and we have addressed this with our housekeeping team to ensure a better experience for our future guests. Furthermore, your valuable feedback about our breakfast will be shared with our team leaders to explore ways to enhance our offerings. We hope to make your next stay with us a more memorable and satisfying experience if your travels bring you back to the city. Sincerely, H... read more

Business response:

Dear kelly, Please accept our apologies for the issue with the cleanliness of our property and the breakfast servings during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing. Thank you for your feedback. We always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve. Sincerely, Hotel Manage... read more

Business response:

Dear Jose, Thank you for your feedback about our convenient location. However, we are disappointed you were not happy with the variety of our breakfast offerings. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return to stay with us again; hosting your visit was a pleasure. Sincerely, Hotel Management