Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Silvia, Thank you for staying with us and for reviewing your experience. We are glad to hear you enjoyed our location and the recent updates to our property. We sincerely apologize that the breakfast offerings didn't meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guest's wishes regarding breakfast choices, which assists them in determining future options. We hope to have another chance to show you the authentic, warm hospi... read more

Business response:

Dear Orlando, Thank you for sharing your experience. It’s disheartening to hear that your stay did not meet your expectations. Your feedback regarding the discrepancies in online representations is valuable, and we will ensure it is communicated to the appropriate channels. Also, we work hard to provide a pleasant environment; therefore, we regret any issue that compromised your experience. We have taken note of your feedback, and it will be shared with the appropriate individuals. On a positive note, we are glad that you lo... read more

Business response:

Dear Jörg, Thank you for sharing your feedback with us. We are pleased to learn that you appreciated our location and found our property to be well-maintained. However, we regret that our grab-and-go breakfast options did not meet your expectations. We value your input and will strive to enhance this aspect of our service. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. We hope you will give us another chance to provide you with the fla... read more

Business response:

Dear Per, Thank you for being our guest, and we appreciate your positive feedback about our convenient location. However, we apologize for not meeting your expectations with our grab-and-go breakfast options. Your valuable feedback will be shared with our team leaders to identify ways to improve our services. We look forward to making your next stay with us even more memorable and satisfying if your travels bring you back to the city. Sincerely, Hotel Management 

Business response:

Dear Steve, Thank you for sharing your valuable feedback about your recent stay with us. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. However, we understand your frustrations if our deposit policy came as a surprise to you, and we hope you will accept our apologies. Our commitment is to maintain transparency by clearly communicating these charges across all booking platforms. The purpose of the deposit is to cover any potential incidental charges during your stay ... read more

Business response:

DearAlfocea, Thank you for choosing to stay with us. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you for bringing this to our attention. We hope you stay with us again the next time you visit our city. Sincerely, HotelManagement 

Business response:

Dear Yvan, Thank you for your valuable feedback. We appreciate your review and apologize for any inconvenience you may have experienced. It is never our intention to disappoint a guest, and your feedback is very important to us. We are sorry the deposit policy came as a surprise. Please note that refunds over $100.00 will be mailed by check within 14 days of departure. We hope you will consider revisiting with us again for the hospitality you deserve and for which we are known. Sincerely, Hotel Management