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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE-DECEPCIONANTE NO ME GUSTO NADA es decepcionante peste a humedad cucarachas no limpian solo lo hacen cada siete día. las instalaciones se ven con humedad y hongo. te ofrecen utensilios de cocina y no tienen. el supuesto desayuno es un café con un snack bar. NO LO RECOMIENDO PARA NADA. UBICACIÓN
Business response:
Dear adlin, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We follow strict standards regarding our suites' housekeeping and upkeep, and we sincerely apologize this was not your experience. Further, we regret our complimentary grab-and-go breakfast and amenities did not meet your expectations. We appreciate you informing us about your observations so we can address them with the concerned teams and ensure future guests receive the exceptional exper... read more
Disappointing La habitación no tenía las condiciones necesarias La atención del área del lobby
Business response:
Dear Armas, Thank you for evaluating your recent visit to our hotel. We are pleased you mentioned our attentive service. However, we always want to exceed our guests' expectations with every aspect of our hotel, and we apologize for failing you on this visit. We are sorry if our rooms did not meet the high standards we are typically known for. We will address this with the concerned individuals to see what went wrong and prevent future occurrences. Thanks for the valuable feedback; we hope to see you again soon. Sincerely, H... read more
Horrible and very disappointed. I will never stay there again. This place is OLD and need to be UPDATE. DEFINITELY NOT WORTH $200.00 A NIGHT!! No pot/ pans in room. Had to wait on clean linen. There was no breakfast. Just a bagel. And if you wanted any juice, had to purchase. I will never stay there again. This place is OLD and need to be UPDATE. DEFINITELY NOT WORTH $200.00 A NIGHT!!!
Business response:
Dear Crystal, Thank you for taking the time to review your recent visit to our hotel. We continually strive to ensure a seamless and relaxing stay for every guest. Therefore, we sincerely regret failing to meet the high standards you should always expect when choosing our hotel. While we know no explanation for the issues you outlined can change what transpired, we will review your concerns with our team to ensure such matters do not affect future guests. We truly appreciate your valuable feedback as it helps improve our hot... read more
Incredibly bad experience Absolutely would NOT RECCOMEND. The hotel refused to accomodate us! Even if we had paid everything a couple of months in advance, the lady at the reception kept saying that we did not and asked us to pay again. Whether it was a scam or an honest mistake, we were left in Miami in the middle of the night with no place to sleep. Moreover, the lady at the reception was the only present member of the staff and she was not able to speak English (she also refused to try and communicate with us using transl... read more
Business response:
Dear Sara, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit. Sincerely, Hotel Management
No es recomendable Olor a cigarro en la habitación y mucho ruido en otras habitaciones. Personal del hotel amable.
Business response:
Dear Eduardo, Thank you for staying with us and sharing your feedback. We thank you for the compliments about our staff being friendly. However, we are sorry to hear about your disappointment with the noise and the smell of cigars that compromise your stay. We aim to maintain clean accommodations and a healthy environment so our guests want to return. Therefore, we apologize for not being able to provide the exceptional experience you deserve on this visit. We will address this concern with our housekeeping to ensure this do... read more
Poor NO VAYAN. Me exigieron un depósito de 100 USD para acceder a la habitación. Se escuchaba todo el ruido de la habitación de arriba y no pude dormir. Para completar la mala estancia pregunté por un taxi. La chica que me atendió en la noche me dijo que iba a pagar 10usd y la mañana siguente me mandaron un transporte de lujo que nunca requerí y que además se tardó bastante y tuve que agarrarlo para llegar a tiempo. Resulta que el taxista cubano era amigo de una de las recepcionistas y me exigió 30 USD sin ni siquiera propor... read more
Business response:
Dear Francesca, Thank you for sharing feedback about your recent stay. We are sorry that the deposit policy was not communicated to you. For guests opting to pay for their rooms in cash, a $100 cash deposit is required per room per stay. The refund will be mailed by check within 14 days of departure. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely, Hotel Management
Fair
Disappointing No kitchen accesories. You have to bring all you need like cacerols, spoons, cups. I stayed, because the locación but..... My sister walked looking for ice. No ice. No water bottles. Terrible breakfast ever Great locación. Very nice studio
Business response:
Dear Yolanda, Thank you for choosing our hotel for your recent accommodations. We are pleased you loved our location's convenience and the suite's comfort. However, our goal is to exceed our guests' expectations on every visit, and we sincerely apologize for not doing so in your outlined areas. Please be assured that we will review your concerns with the appropriate individuals in our team and follow up to determine where we went wrong and how we can avoid future inconveniences. We hope you will give us another opportunity s... read more
Bad
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 2,739 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.