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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to be more well manager Overbooking No help after hours for check in ( I had to wait one hour ) Location
Business response:
Dear Andre, Thank you for the review. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. Sincerely, Hotel Management
Very Poor El trato del personal, sobre todo en counter, nada amables, no responden no el saludo. Cuando solicitamos tazas para tomar café , no tenían ( aun cuando ofrecen ello en sus servicios de habitación) , aire acondicionado muy ruidoso, sofá cama ruidoso e incomodo. No nos gusto
Business response:
Dear TANIA, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we apologize if any of our associates did not show this to you during your visit and understand your disappointment regarding the issues you mentioned. We have shared your feedback appropriately to ensure this is adequately addressed. Thank you for bringing this to our attention and for your patience. We do hope for another opportunity to show you the hospitality you deserve. Sincerely, Hotel Ma... read more
Disappointing The bedroom was not up to par for the following reasons - shower had some mold and low water pressure in the shower head, under the AC had broken metal, there were no cups or other utensils in the room, the room could not be cleaned unless we were staying for over 7 days (with young kids, this is not realistic). Outside of the bedroom was not up to par for the following reasons - The carpet in the hallway was generally dirty and was not cleaned for the duration of our trip which was 6 days long (someone spilled... read more
Business response:
Dear Guest, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize for the housekeeping concerns you experienced. This is not typical of our regular performance, and we will address it appropriately. Thank you for choosing us, and we hope you will stay with us another time so we can provide you with a more satis... read more
Nice clean big room Left early and still didn’t get my money back Clean and quiet
Business response:
Dear Guest, Thank you for being with us and sharing your review. We are glad to know you like the room nice and clean. However, we are sorry you left the hotel sooner than expected. We are looking into the concern regarding the refund you mentioned. Any remaining incidental hold will be refunded to your account, which can take your bank a few business days to process. So please bear with us; in the meantime, we suggest you contact us directly if further assistance is needed. We hope to host you again in the future. Sincerely... read more
Fair
Fair
Fair
Regular Habitación confortable, desayuno pésimo
Business response:
Dear Johann, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved the comfort of your bed, we apologize for not meeting your expectations regarding our complimentary grab-and-go breakfast. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We h... read more
PÉSIMO! sucio y pésima atención al cliente la habitación estaba sucia, el baño y la ducha lleno de pelos negros, como que no limpiaron antes de que entráramos y el personal muy grosero y malcriados NADA NO ME GUSTO NADA
Business response:
Dear Desiree, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this while you were here. We take the cleanliness of our suites and the entire hotel very seriously. Therefore, we regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. We hope this isolated incident will not keep you fro... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 2,739 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.