Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Romero Rivero, Thank you for being our guest and sharing your feedback. While we are glad to hear our staff are attentive, we apologize for the cleanliness issues, the chair not being comfortable, and the pool not being able to be accessed. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you for giving us this feedback; we hope to host you again to provide a better experience. Sincerely, Hotel Management 

Business response:

Dear daniel, Thank you for being our guest. We apologize for the various issues that impacted your stay. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Further, we are grateful for your thoughts on this matter and your patience. Considering our location, ... read more

Business response:

Dear Daniel, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the front desk team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. On the other hand, it makes us hap... read more

Business response:

Dear REETA, We appreciate your feedback and are glad our hotel’s location worked well for you. However, we apologize for the inconvenience you experienced during check-in. Regarding the room allocation, we are sorry for not providing a room that accommodated your party of six. We understand this was not what you expected, especially since you had already paid for the room. We apologize for any discomfort this may have caused. We take your feedback seriously and will address these issues with our team to ensure that such situ... read more

Business response:

Dear Maria Gervasio, Thank you for reviewing our hotel. We are delighted that you enjoyed your stay with us. However, we do regret that our food choices were not to your liking. Your constructive feedback will help us better understand what our guests are looking for with our dining options. We have shared your comments with our chef, and we thank you for these valuable remarks. We are glad that you liked our location. It was a pleasure having you as our guest, and we look forward to exceeding your expectations on your next ... read more

Business response:

Dear Gedy, Thank you for your feedback. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Dear Cristiane, Thank you for taking the time to review our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Additionally, we apologize for the difficulties you experienced with your accommodations and sympathize with the inconvenience of having to relocate to a room that fell short of your expectations. Please be assured we will take appropriate action where necessary, and we are very grateful for your feedback. Thank you for choosing us, and we wish you a... read more