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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Bed is terrible. The sofa bed is unusable, no one, not even a kid can sleep there! Too uncomfortable. Location
Business response:
Dear Victor, Thank you for choosing us. We apologize for the inconvenience caused in the room due to the uncomfortable bed you mentioned. Let us address these issues so our future guests do not have the same problem. Also, we are instructing our team to further double-check the room before allocating it to the guest. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Considering our location, please return so we can make it up to you on a future visit. Sincerely, Hotel ... read more
Very Poor
Bad
No breakfast its just cupcake and biscotts and hit water for tea - sifa bed needs repaired diety Rezeption Consuming items the worst quality Towels smells Ditty floor Carpet in the hall way smells Elevator old and slow Breakfast is not considered a breakfast Small cup cake and bicots No water is provided need to buy from vending machine Nxt ti airport Kitchen Provide Dishes Staff are friendly but some are not
Business response:
Dear Abdalrahman, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Pesimo Se pago por una Habitación 2 camas + sofa cama porqué eramos 5 personas y solo me dieron una Habitación de 2 camas la 5ta persona le toco dormir en el suelo. Nada
Business response:
Dear Guest, Thank you for being our guest. We sincerely apologize for any inconvenience caused by our error in providing a room that did not meet your expectations. We understand how frustrating this must have been and will do everything we can to ensure this does not happen again. We want to provide you with an exceptional stay and hope to have the opportunity to do so. Sincerely, Hotel Management
Staff didn’t speak English late check in had us locked of hotel for 45 minutes in the middle of night before some came b The smell of smoke the staff and location It was ok
Business response:
Dear Desiree, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance. Sincerely, Hotel Management
Fair Todas las puertas están dañadas no abren, la piscina no sirve Cupcake y granola bar no es desayuno
Business response:
Dear Teresa, Thank you for being our guest. We apologize for the disappointment you experienced with our grab-and-go breakfast options and any problems you encountered with the door and pool facilities. We will address this immediately and genuinely appreciate your bringing this to our attention. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better ... read more
Fair L’équipement était incomplet Pas de service de nettoyage La piscine était fermée
Business response:
Dear Barbara, Thank you for choosing our hotel and sharing your valuable comments. We are sorry your stay was not the pleasant experience you should always expect from us. Your feedback has been shared with our team to ensure such matters do not impact future guests. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 2,739 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.