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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No comfort hotel Our room was directly across from the elevator. I didn't get any sleep because I could hear it all night going up and down and a ding when the elevator door opened. The hallway to the elevator smelled like an ashtray. There was not a coffee maker in the room as stated on the website. I asked the girl at the desk and she said we were supposed to ask for one. She gave me a coffee machine. I asked if there was a coffee pot, coffee and coffee filters. There was no coffee pot and no filters. She gave me 2 big bag... read more
Business response:
Dear Pamela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with your desired stay. Sincerely... read more
Es un engaño total Sin Jabon, sin utencilios para cocina ni sigueira un cafetera nunca mas ire a un Ofrecen un desayuno y solo dan cafe no dan ni siguiera leche para come con la avena que proporcionan
Business response:
Dear Eloy, Thank you for your feedback about your stay with us. We regret that the details about the kitchenware weren't conveyed adequately at the time of check-in. We have certain toiletries and hair dryers at the front desk, and our staff is more than happy to deliver them to your suite. Breakfast offerings: We are disappointed you were not satisfied with the variety. Your comments about the breakfast will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return t... read more
Publicidad ENGAÑOSA! Que en Booking.com aparece que tiene desayuno incluido y es una Publicidad Engañosa. Ni café tienen para ofrecer. Y nos guiamos porque siempre buscamos tenga desayuno incluido y aquí fue un engraño. Decepcionados!! No volveríamos por la burla que hemos sentido! La habitación es grande
Business response:
Dear Marielis, Thank you for sharing your feedback. While we're pleased to read you found the room spacious, we're genuinely sorry for your disappointment regarding the breakfast inclusion. We'll work to ensure our listings accurately reflect the offerings. Your comments are essential in helping us improve and provide a more satisfying experience for future guests. We hope you'll reconsider and give us another chance to exceed your expectations in the future. Sincerely, Hotel Management
Disappointing
Bad
Fair
I will never stay here again or recommend it to anyone . The property room was not clean . Staff not professional at all, room nor bathroom was not clean properly - the scent of marijuana was all over that hotel - for a min I taught I was in Las Vegas on the strips . I did not feel safe n would never stay here again or recommend it. Close to airport for next day travels
Business response:
Dear Martine, Thank you for staying with us and sharing your review. While we are pleased that our proximity to the airport was perfect for your needs, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. Please... read more
Very Poor When booking, it says that breakfast is included and in fact it is not! There's a coffee, no milk location
Business response:
Dear Lucinea, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with great hospitality. Therefore, we apologize for your disappointment with our complimentary breakfast. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back again. Sincerely, Hotel Manageme... read more
Disappointing
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 2,739 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.