Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Lourdes, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management 

Business response:

Dear Luiz, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we are committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, H... read more

Business response:

Dear MAURICIO, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed. Sincerely, Hotel Management 

Business response:

Dear Anthony, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate individuals so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Chester, Thank you for being our guest. It is nice you had a satisfactory time here and were pleased with the warm reception. However, we are sorry for not meeting all your expectations. We will discuss this with our team as these are not what we expect from the staff. We appreciate you choosing us and look forward to welcoming you back for another memorable holiday when you are in the city again. Sincerely, Hotel Management 

Business response:

Dear Monica, Thank you for your feedback. We are glad you appreciated the convenient location near the airport. However, we apologize for the accommodation not meeting your expectations regarding bedding arrangements for four guests. Your comfort is important to us, and we will review our room configurations to serve our guests' needs better. We appreciate your insights and hope to provide a more satisfactory experience. Sincerely, Hotel Management