This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No proporcionan las sabanas y almohadas adecuadas para los huespedes. La respuesta es que no tienen. Es absurdo. Las ca Piscina fuera de servicio. Ubicacion
Business response:
Dear Carlos, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. Your comfort and satisfaction are of paramount importance to us, and we look forward to the opportunity to provide you with the exceptional experience you rightfully deserve in the future. Sincerely, Hotel Management
Fair
Regular a mala. El desayuno muy pobre. La atención en conserjería, muy poco amable, como si se quisieran sacar al huésped de encima (respuestas en un tono de voz elevado y descortés, a veces). Faltaban algunos elementos en la cocina: tostadora, cafetera. Vasos, platos y cubiertos hay que pedirlos, pero están sujetos "a disponibilidad". Podría no haber. El hotel está en una zona muy aislada de la ciudad, La habitación. La cercanía al aeropuerto.
Business response:
Dear Sergio Eduardo, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and welcoming environment for our guests is our top priority, and it is disheartening to read that we fell short of your expectations in several areas. Your feedback regarding the breakfast, concierge service, and kitchen amenities has been duly noted, and we will share these issues to ensure a more pleasant experience for our future guests. We appreciate you bringing these matters to our attent... read more
Bad
Apesar do bom atendimento de ambas às recepcionistas, a limpeza do hotel deixou a desejar. Corredor extremamente mal asp
Business response:
Dear Kreusch, Thank you for sharing feedback about your recent stay. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we apologize for any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. On the positive side, we appreciate you complimenting our service. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Si... read more
Disappointing
Fair
Muy mal el personal pésimo y ni q hablar de la maneger pésimos todos Nada Nada todo mal ni la picina estaba funcionando
Business response:
Dear Mayra, Thank you for choosing to stay with us and for taking the time to share your feedback. Our top priority is to provide exceptional experiences in all aspects of your stay. We are deeply sorry that we fell short of meeting your expectations and for any service issues that may have impacted your visit. This is not acceptable nor typical of our standards, and we will investigate the matter to ensure it does not happen again. We hope to have another opportunity to welcome you back and provide you with the outstanding ... read more
Disappointment The breakfast was horrible and was significantly lacking. The late night and morning crew who assisted us tried but were more interested in their own conversations and tasks than assisting us. Very little understandable English was spoken and hard to understand the extra charges they were being added as a temporary hold until checkout. It took a while before anyone would let us in the hotel as we arrived very late due to a delayed flight. Shuttle from the airport would have been nice but was only offered minim... read more
Business response:
Dear Kimberly, Thank you for letting us know about your stay with us during your recent cruise vacation. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to enhance our guest experience. While... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.