Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Shaquavia, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management 

Business response:

Dear PATRICIA, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments regarding the cleanliness, the bed setup, and the breakfast will be shared with the relevant team. While we strive to provide a comfortable stay, we understand that we fell short of your expectations. Your input helps us improve, and we hope you will consider giving us another opportunity to provide a more satisfactory experience in the future. Thank you for sharing your concerns. Sincerely, Hotel Ma... read more

Business response:

Dear Libia, Thank you for choosing our hotel and posting your review. While we are pleased that you loved our associate's hospitable service, we apologize for any concerns you had about the facilities and the presence of pets. We aim to accommodate a diverse range of guests and their needs, including those with pets. Your comments are noted, and we'll strive to ensure a comfortable and enjoyable environment for all our guests in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to meet your... read more

Business response:

Dear Abiann, Please accept our apologies, as we never mean to disappoint our guests in any way. Our promise to our guests includes a commitment to providing clean and well-maintained suites, and we are very sorry that did not happen when you were here. Moreover, we sincerely apologize that our team fell short of providing the excellent service we strive for daily. Please know that we value our world of differences and embrace inclusion, and we aim to treat everyone with dignity and respect, regardless of race, religion, gend... read more

Business response:

Dear Mario, Thank you for choosing to stay with us. We would like to apologize for the unpleasant experience you had during your stay at our hotel. We strive to offer exceptional hospitality to all our guests, and we are sorry that we did not meet your expectations. We appreciate your valuable feedback and would like to assure you that we will do everything in our power to address the issues you encountered and ensure that they do not occur again. We value your patronage and sincerely hope you will give us another chance to ... read more

Business response:

Dear c.rook, Thank you for staying with us and sharing your review. While we are pleased that you loved the hospitable service you received upon check-in, we apologize for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. Moreover, we apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We are sorry for being unable to accommodate you ... read more