Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Itza, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Cynthia, We're truly sorry to learn about the disappointing experience you had during your stay. It's concerning that the room did not meet your expectations with the incorrect bed configuration and cleanliness issues. Additionally, the availability of breakfast items and internet connectivity concerns are not in line with our usual standards. Please accept our sincere apologies for these inconveniences. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable and enjoyable sta... read more

Business response:

Dear Rob, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.... read more

Business response:

Dear Cruz, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We understand the importance of a pleasant environment and a fulfilling breakfast experience. Your feedback regarding the unpleasant odor and complimentary grab-and-go breakfast is deeply regrettable. We are addressing these matters promptly to enhance our services moving forward. Please know that your experience does not reflect our usual standards, and we genuinely apologize for any inco... read more

Business response:

Dear Geraldo, Thank you for staying at our hotel and for taking the time to post a review. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will allow us a second chance to restore your confidence... read more

Business response:

Dear Kalahi, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We will address this matter appropriately to ensure it does not happen again. Moreover, we do regret that you were disappointed with your visit rate. But we assure you we work to keep our pricing competitive with other hotels in the area. We are sorry for the frustration caused. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit. Sincerely, Hotel Management 

Business response:

Dear Blakaw, Thank you for your feedback. However, we are disappointed that you had issues with our complimentary breakfast options. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management