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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor
Could habe been better service We booked a two beds room with a couch bed. The couch bed was dirty and very thin.. also there were no linens in the room for the couch bed. We checked it late and had to wait outside for 10 min to be buzzed in to even check in. We went back down and there was no one at the front desk to get linens from at all… Location was good for an early flight in Miami.
Business response:
Dear Ashley, Thank you for sharing your feedback. It is disappointing to know about the delay you had with the check-in process, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. On the other side, i... read more
50/50. Met my needs I was supposed to have a queen room with sofa bed, got a full bed.. The corridors at nights, had a strange smell, Wifi dropped often but was strong The distance to the airport is convenient. The staff was helpful at all times. The breakfast was sufficient. My room was clean, no bad smells. It served its purpose. Sleep and go. Area was beautiful
Business response:
Dear Shane, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your ... read more
Disappointing
Fair
Just sleep overnight for not to miss the cruise ship vacation. I had a reservation and when I arrived they had no room for my family. After 1.5 hours they split our family by putting my kids into a dirty room. The front desk teller keep saying it will be free. Now my credit card statement came in and they charged me double. Unbelievable…… Not far away from airport.
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
PESIMO desayuno, y recepción de lobby sin interés por explicar la llegada El hotel dice que tiene desayuno incluido, y lo que ponen como desayuno ES UNA VERGÜENZA. Para mí... el desayuno NO ES UN MUFFIN CON UNA TAZA DE CAFE. Deberían indicar que el desayuno NO está incluído, así uno ya sabe que tiene que llegar con cosas como pan, queso, leche, yogurt, fruta, etc que la habitación que nos tocó tenía la habitación independiente del resto con de una puerta. Ibamos con un bebé y fue vital tener esa puerta
Business response:
Dear Carolina, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We will share your valuable feedback with the appropriate leaders to see how we can improve.... read more
Save your money We made a reservation for 4 and they overbooked and wanted to give us a one bed unit. The manager called that they were looking to relocate us to a property way further than we wanted to stay. Then she called back and said that they found a room with a sleeping sofa. Arrived at the hotel the sofa was all bloody and disgusting .. no bedsheets available or pillows. Went to the front desk because the room was disgusting. It was def not cleaned. They magically found another room with double beds and clean. Oh wai... read more
Business response:
Dear Andreina, We appreciate you taking the time to share your experience, and we apologize for the inconvenience you faced. It's disheartening to hear about the challenges with your reservation and the condition of the initial room. This is certainly not the standard we aim to uphold. Your feedback is invaluable, and we'll use it to improve our services. We hope you give us another opportunity to provide you with a more positive stay in the future. Thank you for your understanding. Sincerely, Hotel Management
No apto para 6 personas El sofá cama súper incómodo, no había ropa de cama puesta para el sofá cama, 4 toallas para una habitación de 6 personas y la piscina no se podía utilizar. Cerca del aeropuerto
Business response:
Dear RAUL, We appreciate your feedback on our proximity to the airport. However, we regret any discomfort caused by the sofa bed and the shortage of towels. Your insights are valuable, and we'll address these areas to enhance our guests' experience. Thank you for choosing us, and we hope to have the opportunity to provide a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.