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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
regretful The staff were rude and my room was not clean.
Business response:
Dear Kelly, We regret to hear about your experience and appreciate your feedback. Providing a positive and welcoming environment is our top priority, and we sincerely apologize if our staff fell short of your expectations. We take your comments seriously and will address them internally to ensure a better experience for future guests. Thank you for bringing this to our attention, and we hope you give us another opportunity to exceed your expectations in the future. Sincerely, Hotel Management
Solo para dormir e ir al aeropuerto. Solicitamos una habitación con dos camas queen y sofá cama. Nos dieron una habitación con dos camas tamaño full por lo que dormimos fatal, y al ir al desayuno la sorpresa fue, NO HAY DESAYUNO, solo cafe, muffins y naranjas. Ni siquiera unos cereales con leche para mis hijos… Hay una máquina para jugos que tienes que pagar. Además la limpieza y el estado de las habitaciones no es el mejor. Por último, llegamos después de las 11 de la noche y la puerta estaba cerrada, te dicen que llames po... read more
Business response:
Dear Ruben, We sincerely apologize for the issues you experienced during your stay. It's disheartening to hear about the challenges with your room type and sleep quality and the disappointment regarding our complimentary grab-and-go breakfast. Further, we're sorry for the delays you encountered during your late-night arrival. We genuinely regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns to enhance our guest satisfaction moving forward. We hope you will allow us the op... read more
PESIMO Reservo una habitación con cama doble y un sofacama (íbamos con mi esposa e hijo que tiene 19 años) y al check in, nos dieron una habitación solamente con una cama doble. Al hacer el reclamo, lo que me indican es que debo pagar por un adicional, cuando la reserva decía claramente que éramos 3 personas y las condiciones que se describían de la habitación era para los 3. Al final y ya cansados del viaje pague porque habíamos llegado a la madrugada. NO RECOMIENDO ESTE HOTEL NI PARA UNA NOCHE. PESIMO EN TODO. DESAYUNO QUE... read more
Business response:
Dear Alexander, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when st... read more
Actually bad because the attention was poor. The offer that they show up, said breakfast, but I think was robbed; as they had only coffee, cupcake, cereals without milk and that it’s???
Business response:
Dear Alejandro, Thank you for taking time out of your day to post a review. We are sorry for your disappointment regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay. Sincerely, Hotel Management
Bad
Bad
Fair
Too pricey for the smell The smell in the hallways of MaryJane Location
Business response:
Dear Jessica, We're sorry to see your comments about the issue with the smell in the hallways. Our housekeeping team usually does a great job maintaining a clean and fresh environment; however, we apologize for any oversight during your stay. Your comfort is our top priority, and we will address this to ensure a more pleasant experience for our guests. We are glad to know that our location worked well for you, and we hope you will return for a much enjoyable stay in the future. Sincerely, Hotel Management
Disappointing Se escucho mucho ruido en la noche de otras habitaciones, el desayuno es un fraude, el Wi fi es muy difícil de configurar y el sistema de tv muy antiguo. Lo cercano al aeropuerto.
Business response:
Dear Angel, Thank you for sharing your feedback. We appreciate your positive note about the hotel's proximity to the airport. However, we sincerely apologize for the inconveniences you experienced during your stay, including noise disturbances, issues with breakfast, Wi-Fi difficulties, and the outdated TV system. Your comments are invaluable, and we assure you that we will address these concerns to improve the overall guest experience. Thank you for bringing this matter to our attention, and we hope you will consider giving... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.