This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vraiment médiocre. •Le petit déjeuner devait fermé à 9h30. A 8h30 il restait 2 muffins. On demande d'en rajouter car c'est vide et ils disent qu'il y a tout. A 8h45 ils ont fermé et ne nouveaux clients sont arrivés sans pouvoir même prendre un café qui était plus de l'eau sans rien. •Il n y avait pas les draps pour le 3eme lit, c'est nous qui avons dû aller les chercher. •Il n'y avait aucun couvert à disposition. •Le canapé lit, le matelas était tellement usé qu'il n'y avait plus de mousse, on sentait tout les ressorts et le... read more
Business response:
Dear Axel, We are disheartened to see your comment as this is far from what we want our guests to experience. It's clear that we fell short of our usual standards, and we apologize for the inconveniences you encountered during your stay. We take your comments seriously and will address these issues to ensure improvements in our breakfast service and bedding quality. We would welcome the opportunity to provide you with a better experience should you give us another chance. Thank you for your understanding, and we wish you saf... read more
No me gusto para nada el hotel, El sillón cama era un desastre, el colchón muy finito, tuvimos que pedir sábanas, todo. El sillón cama era un desastre, el colchón muy finito, tuvimos que pedir sábanas, todo. El desayuno es una mentira, había solo café, yogur, unas barras de cereal y muffins en un salón que tenía solo una mesada con 4 banquetas Nada
Business response:
Dear Josefina, We apologize for the issues you encountered during your stay, especially with the sofa bed and breakfast offerings. Your feedback is valuable, and we will use it to make improvements to our amenities and services. Please know that your comfort is important to us, and we regret falling short of your expectations. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve. Sincerely, Hotel Management
No comfort hotel Our room was directly across from the elevator. I didn't get any sleep because I could hear it all night going up and down and a ding when the elevator door opened. The hallway to the elevator smelled like an ashtray. There was not a coffee maker in the room as stated on the website. I asked the girl at the desk and she said we were supposed to ask for one. She gave me a coffee machine. I asked if there was a coffee pot, coffee and coffee filters. There was no coffee pot and no filters. She gave me 2 big bag... read more
Business response:
Dear Pamela, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide you with your desired stay. Sincerely... read more
Es un engaño total Sin Jabon, sin utencilios para cocina ni sigueira un cafetera nunca mas ire a un Ofrecen un desayuno y solo dan cafe no dan ni siguiera leche para come con la avena que proporcionan
Business response:
Dear Eloy, Thank you for your feedback about your stay with us. We regret that the details about the kitchenware weren't conveyed adequately at the time of check-in. We have certain toiletries and hair dryers at the front desk, and our staff is more than happy to deliver them to your suite. Breakfast offerings: We are disappointed you were not satisfied with the variety. Your comments about the breakfast will be shared appropriately, as we always want to know what would enhance our guest experience. We hope you will return t... read more
Publicidad ENGAÑOSA! Que en Booking.com aparece que tiene desayuno incluido y es una Publicidad Engañosa. Ni café tienen para ofrecer. Y nos guiamos porque siempre buscamos tenga desayuno incluido y aquí fue un engraño. Decepcionados!! No volveríamos por la burla que hemos sentido! La habitación es grande
Business response:
Dear Marielis, Thank you for sharing your feedback. While we're pleased to read you found the room spacious, we're genuinely sorry for your disappointment regarding the breakfast inclusion. We'll work to ensure our listings accurately reflect the offerings. Your comments are essential in helping us improve and provide a more satisfying experience for future guests. We hope you'll reconsider and give us another chance to exceed your expectations in the future. Sincerely, Hotel Management
Disappointing
Bad
Fair
I will never stay here again or recommend it to anyone . The property room was not clean . Staff not professional at all, room nor bathroom was not clean properly - the scent of marijuana was all over that hotel - for a min I taught I was in Las Vegas on the strips . I did not feel safe n would never stay here again or recommend it. Close to airport for next day travels
Business response:
Dear Martine, Thank you for staying with us and sharing your review. While we are pleased that our proximity to the airport was perfect for your needs, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. Please... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,076 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.