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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
50/50. Met my needs I was supposed to have a queen room with sofa bed, got a full bed.. The corridors at nights, had a strange smell, Wifi dropped often but was strong The distance to the airport is convenient. The staff was helpful at all times. The breakfast was sufficient. My room was clean, no bad smells. It served its purpose. Sleep and go. Area was beautiful
Business response:
Dear Shane, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your ... read more
Disappointing
Fair
Just sleep overnight for not to miss the cruise ship vacation. I had a reservation and when I arrived they had no room for my family. After 1.5 hours they split our family by putting my kids into a dirty room. The front desk teller keep saying it will be free. Now my credit card statement came in and they charged me double. Unbelievable…… Not far away from airport.
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
PESIMO desayuno, y recepción de lobby sin interés por explicar la llegada El hotel dice que tiene desayuno incluido, y lo que ponen como desayuno ES UNA VERGÜENZA. Para mí... el desayuno NO ES UN MUFFIN CON UNA TAZA DE CAFE. Deberían indicar que el desayuno NO está incluído, así uno ya sabe que tiene que llegar con cosas como pan, queso, leche, yogurt, fruta, etc que la habitación que nos tocó tenía la habitación independiente del resto con de una puerta. Ibamos con un bebé y fue vital tener esa puerta
Business response:
Dear Carolina, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We will share your valuable feedback with the appropriate leaders to see how we can improve.... read more
Save your money We made a reservation for 4 and they overbooked and wanted to give us a one bed unit. The manager called that they were looking to relocate us to a property way further than we wanted to stay. Then she called back and said that they found a room with a sleeping sofa. Arrived at the hotel the sofa was all bloody and disgusting .. no bedsheets available or pillows. Went to the front desk because the room was disgusting. It was def not cleaned. They magically found another room with double beds and clean. Oh wai... read more
Business response:
Dear Andreina, We appreciate you taking the time to share your experience, and we apologize for the inconvenience you faced. It's disheartening to hear about the challenges with your reservation and the condition of the initial room. This is certainly not the standard we aim to uphold. Your feedback is invaluable, and we'll use it to improve our services. We hope you give us another opportunity to provide you with a more positive stay in the future. Thank you for your understanding. Sincerely, Hotel Management
No apto para 6 personas El sofá cama súper incómodo, no había ropa de cama puesta para el sofá cama, 4 toallas para una habitación de 6 personas y la piscina no se podía utilizar. Cerca del aeropuerto
Business response:
Dear RAUL, We appreciate your feedback on our proximity to the airport. However, we regret any discomfort caused by the sofa bed and the shortage of towels. Your insights are valuable, and we'll address these areas to enhance our guests' experience. Thank you for choosing us, and we hope to have the opportunity to provide a more enjoyable stay in the future. Sincerely, Hotel Management
Muy sencillo En la planta dos hay un cuarto de basura que su olor se siente y es muy desagradable. Había reservado habitación para 3 y había un sofa cama muy incomodo, tuve que hacer yo la cama y me dieron nórdico y almohada sin fundas. Por una noche pagué unos 111 dólares mas 100 de depósito que tardan en devolver 7 días (esperemos recibir el dinero) Lo bueno es que esta muy cerca del aeropuerto
Business response:
Dear GERARD, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please note that refunds over $100.00 will be mailed by check within 14 days of departure; we apologiz... read more
Lastimosamente muy mal. Súper mala experiencia, el olor es fatal, humedad en el cuartos, el sofá cama casa q para dañarse, no el colchón del sofá cama oliendo a orines, nos tocó bajar a la recepción por las sábanas y cobijas del sofá cama. Desayuno ? Eso no se puede llamar desayuno, era yougour, y café y unos muffins. Terrible todo, muy mala experiencia me llevo de este hotel. Yo q soy asmática la humedad me mato, me dio mucha dificultad para respirar, la basura cerca de las habitaciones y olía mal . Nunca más volveré. Nada.
Business response:
Dear Anny, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.