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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad The room smelled really bad and the breakfast was just muffins and coffee. Definitely false advertising. Location
Business response:
Dear Maria, Please accept our apologies for the issues you experienced during your recent stay with us. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to disappoint our guests; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a ... read more
Fair
Terrible El colchon de la cama se le sentia los resortes ,el sofa cama inserbible
Business response:
Dear Carlos J, Thank you for providing feedback. We are sorry for the bed concerns that disturbed you during your time with us. Thank you for bringing this to our attention, and it will be addressed promptly by our concerned team. Our front desk team is always there to help you. Please allow us to improve this on your next visit. Sincerely, Hotel Management
Poor
Disapointed The room was smelling musty. The attendance asked us to try speaking spanish because she didn't speak english. How can you have a front desk person, in a hotel, in USA that don't speak english ? Location is good, only 10min by car from the MIA Airport.
Business response:
Dear Leonardo, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Also, we regret if you found our front desk team not helpful to your needs, and we will work in this area for improvement. Considering our perfect location near Mia Airport, please return on your next visit to the ... read more
I would find another hotel The pool was shut down which was a HUGE disappointment after driving for hours and paying full price for a room that's best amenity is the pool! Also, we were ground level with an exit door at the end of our hallway. Since we were parked in the lot near the door I was in and out several times over my stay. Each time, I found the door propped open with a rock and people were coming and going without using they're key card. I kept kicking the rock away and making sure the door was closed, but next ti... read more
Business response:
Dear Michele, We are very sorry for any stress caused to you while staying with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt on finding the pool closed. We will take this up with the appropriate individuals to improve going forward. Safety and security are of utmost importance to us. On the other side, we are happy that you were pleased with the front desk team and enjoyed our locatio... read more
Worst stay ever! Thin walls, uncomfortable mattresses, nonchalant desk attendants, smoking and loud and obnoxious patrons. I didn’t like the property
Business response:
Dear missa, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our staff members are committed to providing quality hospitality; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Further, we regret the noise issues that you mentioned. Our front desk team can handle such issues and improve your time with us. We hope you will give us another try the next time you are in the city. Si... read more
Poor
Could habe been better service We booked a two beds room with a couch bed. The couch bed was dirty and very thin.. also there were no linens in the room for the couch bed. We checked it late and had to wait outside for 10 min to be buzzed in to even check in. We went back down and there was no one at the front desk to get linens from at all… Location was good for an early flight in Miami.
Business response:
Dear Ashley, Thank you for sharing your feedback. It is disappointing to know about the delay you had with the check-in process, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. On the other side, i... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,102 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.