This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy sencillo En la planta dos hay un cuarto de basura que su olor se siente y es muy desagradable. Había reservado habitación para 3 y había un sofa cama muy incomodo, tuve que hacer yo la cama y me dieron nórdico y almohada sin fundas. Por una noche pagué unos 111 dólares mas 100 de depósito que tardan en devolver 7 días (esperemos recibir el dinero) Lo bueno es que esta muy cerca del aeropuerto
Business response:
Dear GERARD, Thank you for taking the time to share your valuable comments about your recent stay with us. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. Please note that refunds over $100.00 will be mailed by check within 14 days of departure; we apologiz... read more
Lastimosamente muy mal. Súper mala experiencia, el olor es fatal, humedad en el cuartos, el sofá cama casa q para dañarse, no el colchón del sofá cama oliendo a orines, nos tocó bajar a la recepción por las sábanas y cobijas del sofá cama. Desayuno ? Eso no se puede llamar desayuno, era yougour, y café y unos muffins. Terrible todo, muy mala experiencia me llevo de este hotel. Yo q soy asmática la humedad me mato, me dio mucha dificultad para respirar, la basura cerca de las habitaciones y olía mal . Nunca más volveré. Nada.
Business response:
Dear Anny, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly... read more
Fair The room had a really strong smell of Marijuana not pleasant. Convince.
Business response:
Dear Itza, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Overcharged mess Booked a 3 bed suite, only gave us 2 beds for 6 people!! Dirty, most of listed breakfast items weren’t available, internet wasn’t working properly Nothing
Business response:
Dear Cynthia, We're truly sorry to learn about the disappointing experience you had during your stay. It's concerning that the room did not meet your expectations with the incorrect bed configuration and cleanliness issues. Additionally, the availability of breakfast items and internet connectivity concerns are not in line with our usual standards. Please accept our sincere apologies for these inconveniences. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable and enjoyable sta... read more
I am glad I only stayed one night Staff was clueless, the rooms missing furniture and features, broken dirty fixtures It was close to the airport
Business response:
Dear Rob, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.... read more
Will not booked again. Second and third floor smells like actual trash, when we booked it said breakfast included and the only thing that they had was coffee and black tea, nothing else to eat. Room smelled moldy.
Business response:
Dear Cruz, Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you encountered during your stay. We understand the importance of a pleasant environment and a fulfilling breakfast experience. Your feedback regarding the unpleasant odor and complimentary grab-and-go breakfast is deeply regrettable. We are addressing these matters promptly to enhance our services moving forward. Please know that your experience does not reflect our usual standards, and we genuinely apologize for any inco... read more
Não existe café da manhã. O Hotel divulga uma informação falsa. Já fiz uma reclamação no booking. Não existe café da manhã. As pessoas reservam pensando que tem café da manhã mas não tem nada. O atendimento é padrão EUA ,todos antipáticos e estúpidos. Não fazem questão nenhuma de ajudar em nada. Localização próxima do aeroporto.
Business response:
Dear Geraldo, Thank you for staying at our hotel and for taking the time to post a review. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding service to every one of our guests is always our top priority and is something we pride ourselves on. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will allow us a second chance to restore your confidence... read more
Bad Habitación con muy mal olor. Pésimo, sabanas sucias
Business response:
Dear Kalahi, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
No me vuelvo a que a quedar en este hotel algo demasiado caro y malo las cobijas socias apestaba Malísimo todo malo todo sucio y caro
Business response:
Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We will address this matter appropriately to ensure it does not happen again. Moreover, we do regret that you were disappointed with your visit rate. But we assure you we work to keep our pricing competitive with other hotels in the area. We are sorry for the frustration caused. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.5 star rating with 3,078 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.