Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Patricia, Thank you for sharing your experience with us. We sincerely apologize for not meeting your expectations regarding the requested room and for the unsatisfactory response you received. We recognize the frustration and inconvenience this may have caused, particularly following a long day of travel. Your feedback is valuable to us and will be communicated to our team to facilitate improvements in our service. We look forward to the opportunity to provide you with a much better experience in the future. Sincerely, ... read more

Business response:

Dear Marcos, Please accept our sincere apologies for not meeting your expectations during your stay. Our team's first priority is making sure that every guest has a comfortable and relaxing stay; however, we are sorry that this was not your experience. We regret if our staff were not responsive to your requests and needs while you were here and apologize for the inconvenience. It was an honor to host your visit, and we hope you will give us another chance to provide you with a better stay in the future. Sincerely, Hotel Mana... read more

Business response:

Dear Nadine, We apologize for the inconvenience you experienced with the kitchen amenities and breakfast offerings. Your comments regarding the kitchen equipment and breakfast have been noted and will be taken into consideration as we work to improve our guest experience. We strive to provide our guests with a comfortable stay, and we regret that we didn’t meet your expectations. We hope you’ll give us another chance to serve you better in the future. Sincerely, Hotel Management 

Business response:

Dear Detlef, Thank you for choosing our hotel during your recent visit to the area. We apologize for not being able to accommodate your request for a specific room. While we strive to meet our guests’ preferences, there are times when certain rooms may be occupied or unavailable. We also regret that your room did not have the amenities you were hoping for. As a limited-service property, we focus on providing essential comforts; however, we are always looking for ways to enhance our offerings and better meet our guests’ needs... read more

Business response:

Dear Marisín, We truly regret that your stay did not meet expectations. We apologize for the discomfort you experienced with the room's condition and the air quality. These are not the standards we strive to uphold, and we appreciate you bringing this to our attention. We value your feedback and will share these concerns to ensure improvements moving forward. We hope to provide you with a more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carmen, We apologize for the discomfort you experienced with the sofa bed during your stay. Your comfort is important to us, and we will look into potential improvements. Regarding the $100 deposit, this is a standard policy to ensure the upkeep of our rooms. We understand that this can be an inconvenience, and we appreciate your understanding. We hope to provide you with a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Jason, Thank you for taking the time to share your thoughts. We’re glad to know the location met your expectations. However, we regret the issues that impacted your stay and sincerely apologize for the inconvenience. Your comments have been shared with our team so we can take steps toward improving these specific areas. We appreciate your perspective and hope to provide you with a better experience. Sincerely, Hotel Management