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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were visiting Miami and decided to stay one night. Broken bathub Broken furniture Broken sofa Poor breakfast Free parking Comfortable beds Clean room Lamps with USB charger
Business response:
Dear Rosi, Thank you for choosing to stay with us during your visit to Miami. We’re pleased to note the positive aspects of your stay. However, we sincerely apologize for the maintenance issues you encountered and for the breakfast not meeting expectations. Your feedback is valuable and has been shared with our team to ensure improvements. We hope to have the opportunity to offer you a more seamless stay in the future. Sincerely, Hotel Management
Not happy at all. Very pricey for what you get. Very old apts converted to lodging. Although dishes are provided, you must ask for them. Not even a cup was in the room. You can hear upstairs neighbor easily. Laundry has loud buzzer 24/7 when entering/exiting. Very little furniture. Close to airport
Business response:
Dear Jerry, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. While the proximity of our property to the airport provides a certain level of convenience, we understand that the overall value and arrangement may not have aligned with your anticipations. To maintain a high standard of cleanliness for all our guests, we store dishware at the front desk, which is available for delivery upon request. We greatly value your insights regarding furnishings and amenities, and w... read more
Not the best, not the worst. Was there for 12 days and housekeeping refused to service my room!!! My bedsheets I had to change myself, the bathroom I had to clean myself. The floors never got swept let alone mopped Housekeeping was terrible!!! Breakfast was minimal at best, there are people actually living there what appears pretty long-term so I think they do not service “guests” very well. No juice during breakfast, no toast, very minimal. The room was good size, kitchen was good.
Business response:
Dear MelRLee, Thank you for taking the time to share your experience. We're pleased to hear you found the room spacious and the kitchen convenient. However, we sincerely regret the housekeeping challenges and limited breakfast options you encountered during your extended stay. Your feedback highlights areas that need attention, and it is being taken seriously to improve the overall guest experience. Sincerely, Hotel Management
Bad
Poor When I booked 4 months ago, they advertised a free shuttle. And they no longer provide that but didn't inform me of that. I would have rebooked at a place that provided a free shuttle to the airport as I didn't have a rental car. In addition, when we went to our room, I needed to ask 3 times for bedding for the sofa bed (they brought me just sheets the first time, then pillowcases the 2nd time, then finally a comforter and pillow the 3rd time. There was also a huge snaking pipe along the whole hallway and notices on doo... read more
Business response:
Dear Sarah, Thank you for your feedback. We genuinely apologize for the inconvenience you experienced during your stay. We recognize the importance of providing accurate information, particularly regarding amenities such as the airport shuttle, and we regret that you were not notified about the recent changes. Furthermore, we apologize for the delay in delivering the necessary bedding and for any disturbances caused by ongoing maintenance work. Your concerns are important to us, and we will ensure these issues are communicat... read more
Bad
Preisgünstig "JEIN" für die erste Nacht bezahlten wir 134 US-D. Für die 4 weiteren jeweils 200 US-D ...das Frühstück entsprach nicht den Angaben vom Hotel. Am Sonntag gab es nur mehr Kaffee (und das erst nach mehrfacher Aufforderung) Milch und sonstiges (Müsli, Joghurt, Obst - wie sogar schriftlich angeboten - gab es nicht mehr) ...die zentrale Lage
Business response:
Dear Emmerich, Thank you for your feedback. We’re glad to hear you appreciated the central location. We’re truly sorry to hear about the discrepancy in the breakfast offerings and the inconvenience you experienced, especially with the limited options and delays in service. Your feedback is valuable, and we’ll address these concerns with our team to ensure better service in the future. We appreciate you bringing this to our attention and hope to have the opportunity to provide a better experience next time. Sincerely, Hotel M... read more
Not satisfied but staff was great ! TVs didn’t work during the whole stay , pool was closed during the whole stay , no ice , broken vending machines & I wouldn’t consider an individually wrapped muffin breakfast Staff
Business response:
Dear Tyann, Thank you for choosing to stay with us and for providing your valuable feedback. We are grateful for your positive remarks regarding our staff. However, we are sorry to hear that your experience with our amenities and breakfast options did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. Please know that we are actively working to address these maintenance and service issues to enhance the experience for future guests. Additionally, your insights regarding our bre... read more
I m disappointed.
Business response:
Dear Santosh, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,753 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.