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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Totalmente insatisfecho I went for cosmetic surgery, my stay was on the 6th floor, they had only 1 elevator, it broke down every day, I climbed stairs with my abdominoplasty surgery, 6 floors. Hallway carpets dirty and smelly. They only clean dirty hands one day a week. I had to clean the room myself with detergents before using the toilet.
Business response:
Dear Claribel, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel M... read more
Foi boa. O chuveiro não era bom e o atendimento dos funcionários foi razoável. O café da manhã é uma decepção. Um dos Elevadores estava com defeito, atrasando muito a movimentação. Mas a localização boa, tem de tudo perto e o bairro é bem agradável.
Business response:
Dear Simone, Thank you for your sharing your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We also do appreciate you sharing the positive aspects of your visit and hope you will stay with us again for a much-improved experience the next time your travels bring y... read more
There were not plates or chairs to eat and the staff was using her phone the whole time while I was there. The inside of the hotel building smell like mold.
Business response:
Dear David, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Your concerns hold significant importance for us, and we appreciate your candid feedback as it aids us in identifying areas for enhancement. We hope that you will give us another chance to serve you better the next time ... read more
No breakfast
Business response:
Dear Melinda, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We appreciate your feedback and will share it with our leadership team. Thank you for choosing to stay with us while visiting the area, and we hope to have the opportunity to host you again.Sincerely,Hotel Management
Will never stay at an Extended Stay America again. Zero comfort and quality amenities are nonexistent.
Business response:
Dear Guido, Thank you for taking the time to share your comments with us. We strive to provide excellent service to all our guests, so we apologize for falling short of your expectations. We will share your feedback with our team and work towards improving our services. We hope you will give us another chance to show you that we are committed to providing a great experience to all our guests.Sincerely,Hotel Management
Mala experiencia El hotel en estos tiempos se encuentra en malas condiciones. Solo funciona un ascensor y hubo un día que no funcionó ninguno. Los huéspedes tuvimos que usar escaleras. Casi nunca hay nadie en el front desk y no dan información completa. Las toallas de mala calidad. En fin. No me gusto para nada. Solo tiene bien la ubicación.
Business response:
Dear Enrique, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the elevator, front desk service, and towel quality is concerning, and we understand its impact on your experience. Please know that we take your comments seriously and are actively addressing these issues to improve our services. We regret falling short of your expectations and sincerely apologize for any frustration caused. We appreciate your honesty and hope you will consider giving us another chance to pro... read more
Not good hotel is bad 2 room $745 A lot of money.Too much money.
Business response:
Dear Orlan, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, which is tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.