Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Guest, We sincerely regret that your stay did not meet expectations, particularly regarding the functionality of in-room amenities and overall comfort. This does not reflect the standards we strive to provide. We understand your disappointment regarding the value and truly appreciate you bringing this to our attention. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area. Since... read more

Business response:

Dear Guest, Thank you for choosing Extended Stay America! We’re thrilled to hear that your stay was seamless and that checking in was simple and hassle-free. Providing a smooth, welcoming experience for our guests is very important to us, and it’s great to know we made your visit effortless. We appreciate your feedback and look forward to the opportunity to host you again on your next trip. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your experience of your recent visit. While we are glad to know that your overall stay was satisfactory, we regret that certain aspects did not fully meet expectations. Comfort and a well-prepared environment are important to us, and your comments will be noted so our team can review these areas more closely. Guest feedback is always valuable as it helps guide improvements in our service and facilities. We hope to have the opportunity to welcome you again in the future f... read more

Business response:

Dear Guest, We are glad to learn that the area worked well for your plans during your visit to Miami. At the same time, the overall experience felt simple compared with expectations for the rate. Your observations are valuable as we continue to work to improve comfort and overall value for future guests. Thank you for choosing our property, and we hope that a future visit will be more satisfying. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate the time you took to share your thoughts about your recent stay at Extended Stay America. We are pleased that our hotel's location perfectly accommodated your preferences during your recent visit. Your feedback is truly appreciated, and we hope to welcome you back again for another comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We hope your stay was satisfactory, and we look forward to welcoming you back so we can provide an even more enjoyable experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and value your comments. We are sorry to learn that certain aspects of your visit did not meet expectations and apologize for the inconvenience you experienced. Your observations are important and will be shared with our team as we continue working to improve the overall guest experience. We truly appreciate you bringing this to our attention and hope you will consider returning in the future, as we would welcome the ... read more