Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We are glad you took a moment to provide input, as it helps us understand how we can continue refining the experience we offer. Your comments about the morning options are appreciated, and they give us valuable insight into what guests may look for during their stay. We are always exploring ways to enhance convenience and comfort, and feedback like yours supports that effort. We truly hope to welcome you again and provide a visit that feels even more satisfying. Sincer... read more

Business response:

Dear Guest, Thank you for taking a moment to share your thoughts with us. It is wonderful to hear that you enjoyed the setting and felt well cared for during your visit. Feedback like yours motivates the team to continue creating a warm and welcoming atmosphere for every guest. We truly appreciate your recognition and are glad your time with us was pleasant. Your support means a great deal, and we look forward to offering you another comfortable and enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re glad to hear that the location made your stay convenient and enjoyable. At Extended Stay America, we aim to provide an environment that supports ease and comfort for every guest, and it’s great to know this was a positive part of your visit. Thank you for taking a moment to share your experience, and we look forward to welcoming you back for another pleasant and convenient stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel for your recent accommodation. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your experience. We are pleased to know your stay was comfortable overall. Your comments regarding the morning offerings and linen service are appreciated, as they help us identify opportunities to enhance the guest experience. We value all feedback, as it guides us in maintaining a welcoming and convenient environment. We hope to have the pleasure of hosting you again and providing an even more enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We appreciate your feedback and are sorry to learn that your breakfast experience did not meet your expectations. We are continually working to enhance the quality and variety of our offerings to ensure greater guest satisfaction. Your comments will be shared with our team for improvements. We look forward to welcoming you back for an improved and more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding certain aspects of your stay. We regret your disappointment regarding the breakfast selections and, most importantly, the housekeeping services. Being an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In respon... read more