Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Angela, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Duane, We hope your overall stay was pleasant. However, we were disappointed that our accommodations did not provide the value you hoped for. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. It was a pleasure to have you as our guest, and we hope to do so again soon.Sincerely,Hotel Management 

Business response:

Dear Jasmine, We are pleased you chose Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Mark, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us overall. Our goal is to provide every guest with an excellent visit; therefore, we are sorry this was not your experience. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management