Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Efren, Thank you for your kind words and for making Extended Stay America your home away from home. We take pride in providing an exceptional experience for our guests, and we appreciate your recognition of our efforts. It was a pleasure having you stay with us, and we hope you will return the next time your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for staying at our hotel and for taking the time to post a review. We apologize for not meeting your expectations with our grab-and-go breakfast options. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance to enhance your stay.Sincerely,Hotel Management 

Business response:

Dear Kimberlyn, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. We hold your input in high regard as we are continually dedicated to refining our guests' experiences. We eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the ne... read more

Business response:

Dear Ana, Thank you for your outstanding review! We are glad that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management