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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Tracey, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Not worth the price. The hotel is not worth the price. Not up to date. The room unfortunately smelled moldy and like vinegar when the air was turned on.
Business response:
Dear Jasmine, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hote... read more
Rude staff. Front desk acted annoyed by a couple simple requests (cups for the room and room cards stopped working). Roach in bathtub. Weird smell. Cleaning lady came to room and told us we need to leave 45 minutes before checkout. Awful staff
Business response:
Dear Jody, Thank you for your feedback. We sincerely apologize for your negative experience with our staff and the issues in your room. This is not reflective of our usual standards. Cleanliness is our top priority, and we are addressing these concerns with our team to prevent future occurrences. Your comments about the pest and odor are being taken seriously, and our housekeeping team is implementing corrective measures. We regret the early interruption before checkout and will ensure better communication in the future. We ... read more
Called me at 3:30 am on the loud hotel phone to come get the deodorizer in my room. Red flag if they even need a deodorizer and after they took it out started to smell like mildew. Breakfast was a joke literally some granola bars and dry oatmeal. Everything was out of stock by the time i got there and was never restocked
Business response:
Dear Nicholas, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel M... read more
Convenient location but horrible overall hotel. Smells really bad in halls and the rooms, found hair in multiple places that clearly indicate the room was not well cleaned, the cars passing on the highway outside are loud, the doors closing from the rooms next door are loud and I could even hear their showers. I could also hear people simply walking in the room above mine as well. Would never come back and don’t recommend. It was a slightly cheaper option than more reputable hotels, but not worth the inconvenience of everyth... read more
Business response:
Dear Alvin, Thank you for the feedback. Our hotel is dedicated to maintaining the utmost standards of cleanliness and comfort to provide a pleasant stay for all our guests.Therefore, we sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please rest assured that we take these matters seriously and are taking necessary measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the o... read more
Was not what was advertised Cannot believe the price we paid for what we received. Very disappointed.
Business response:
Dear Verlia, We apologize that your experience did not meet your expectations. Your feedback is valuable, and we will share this with our team. We appreciate your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management
N/A
Business response:
Dear Luis, Thank you for your rating. We're genuinely sorry for any inconvenience you faced. We would love the opportunity to make it up to you with an improved stay whenever your travels bring you back to the city.Sincerely,Hotel Management
Bathroom was dirty.
Business response:
Dear Yaisel, We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.