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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible experience, Very Unsafe. The safety of its guests is NOT the hotel's priority. At midnight someone opened the door to my room, I called the front desk and they answered me: Yes, I was in your room. Entering each one is the only way we can use to take inventory of the rooms. Horrible, Unsafe, customer service not polite at all. This was my first and last time at this hotel. Terrible experience.
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Poor cleanliness. I found people hair on bath tub and bed sheet.
Business response:
Juan, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that, we are sorry. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ... read more
Garbage
Business response:
Graeme, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The place is so dirty and nasty and in an unsafe location. Cockroaches are visibly in the ceiling and beds. We had several rooms with colleagues. We had a leave and went else where. Front desk staff apologized and would refund us. Will see how the much struggle with the refund.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Road noise was horrible. The room was very clean. Freeway noise was way too loud. Access to stores was not very accessible.
Business response:
Donald, thank you for sharing about your stay at our hotel. We apologize for the street noise you encountered and the inconvenience it caused. On your next visit, we will be happy to provide you with a different room should one be available. Thank you for choosing us, and we hope to see you again soon. Sincerely, Hotel Management
They did not have the queen room i booked and they had to upchareg me for a double room i had not other choice !!
Business response:
Vishay, thank you for sharing your review with us. It is disheartening to hear that we were not able to meet up your expectations. We regret that we were unable to provide you with the accommodation you wanted and it caused you inconvenience. We appreciate your patience and hope that you will visit us in the near future. Sincerely, Hotel Management
No puedo reseñar nada porque nunca me aceptaron la reservacion a segun argumentando que mi reservacion no salia en sus sistema... lo habia hecho 1ymedia antes de llegar al hotel y despues que llegue tambien espere casi una hora y nada que me resolvían me tuve que ir a otro hotel con un artista que andsba conmigo que verguenza de todo esto y aun asi estoy esperando que me reembolsen el dinero... no me importa de quien halla sido la culpa del mal momento que me hicieron pasar en el lobby de este hotel solo quiero que me reembo... read more
Business response:
We regret we were not able to accommodate you because of the issues you had with your reservation and apologize for the inconvenience you encountered. Meanwhile, we request you to reach out to us as we would be more than happy to assist you with any queries you may have. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.