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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very noisy and breakfast was very very bad.
Business response:
Dear Gonzalo, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Terrible customer service Locked outside the hotel in 6 am and nobody in front desk Promise me one price and charge me for another one really bad people not recommend at all
Business response:
Dear Roee, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We are reviewing this internally to see what went wrong and in the meantime, please get in touch with the hotel directly if you want to review the charges further. We would be happy to solve this to your satisfaction and regain your trust in us.Sincerely,Hotel Management
El baño estaba tapado el aire acondicionado tenía unos sonidos terribles
Business response:
Carlos, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. Therefore we apologize for the inconvenience caused. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. Your feedback will be shared with the appropriate individual to address these concerns. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
This property is listed as “extended stay”, however, there no dishes or pots and pans in the unit..not even an ice bucket or coffee maker. We tried to buy a soda from the vending area and the machine was not working. The Manager said he had been inoperable for several days, yet there was no signage posted. The costs to stay here 2 nights was not worth the aggravation.
Business response:
Dear Patricia, thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Upon arrival for check-in, I was informed that I was being relocated to another location due to damage to some of the rooms. This information was known two days prior yet it was not communicated to me.
Business response:
Dear Guest, Thank you for taking the time to leave a review. Please accept our apologies for the issues you encountered at our front desk during check-in. We know a first impression is essential, and what you experienced is different. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
No rooms service whatsoever not even a vending machine no room cleaning. For their prices not worth it
Business response:
Dear Geovani Antonio, thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we offer housekeeping services weekly; however, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you back soon. Thank you. Sincerely, Hotel Management
everything in the room is missing, there is a kitchen but no dishes, you have to borrow and waste time. washing up liquid is missing
Business response:
Dear Jaroslaw, thank you for being our valued guest and posting your remarks online. We are sorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests staying seven or more nights, we have some in-room amenities available at the front desk, which are complimentary and delivered to you on request. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.