Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear EDDIE, We sincerely apologize for the inconvenience you experienced regarding your reservation. Your satisfaction is our priority, and we regret any confusion or frustration caused. Please rest assured that we take your concerns seriously and will investigate this issue promptly to ensure it does not happen again. We understand the importance of a smooth check-in process and apologize for falling short of your expectations. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you... read more

Business response:

Dear Charles, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating... read more

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occ... read more

Business response:

Dear ALFREDO, We sincerely apologize for the subpar experience you had during your stay. Your feedback is genuinely valuable, and we're committed to addressing the issues you've raised. Providing a clean room and a satisfying breakfast are fundamental, and we regret falling short of your expectations. Rest assured, we will address and rectify the lapses in service to prevent such incidents in the future. Your input is crucial in helping us enhance our guest experience. Thank you for staying with us, and we hope to have you r... read more

Business response:

Dear Guest, Thank you for taking the time to evaluate our hotel. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for falling short of your expectations. We have addressed this appropriately with our concerned department. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management 

Business response:

Dear Jody, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our team is looking at the faulty area and will fix it. Our priority is to serve o... read more

Business response:

Dear Gabriela, We're sorry to hear that your experience did not meet expectations. If there are specific aspects that contributed to your dissatisfaction, we'd appreciate any additional feedback to help us understand and improve. Our goal is to ensure all guests have a positive stay, and your comments are valuable in that process. We appreciate your input and hope to have the opportunity to provide a more satisfying experience in the future.Sincerely, Hotel Management 

Business response:

Dear David, Thank you for taking the time to write a review of your recent stay. We apologize for the issues you encountered with your room and shared your feedback with our housekeeping staff. Your comments are extremely valuable to us. We hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Andrea, We appreciate your feedback and sincerely apologize for the subpar experience you had during your stay. It's disheartening to learn about the disappointment caused by the lapse in our housekeeping and maintenance service. Furthermore, we regret our amenities and complimentary grab-and-go breakfast offerings fell short of expectations. Please accept our sincere apologies for any inconvenience caused. Your insights are invaluable in our continuous efforts to enhance the guest experience. We understand your disappo... read more