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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mala atención El servicio es pésimo ‘De los 10 días que estuve nunca me fueron a limpiar ni a cambiar las toallas .. cuando llegamos el cuarto de l hotel estaba sucio Pésimo el servicio ..
Business response:
Dear MARIA, Thank you for choosing us and sharing a review of your stay. We apologize for the cleanliness and the service not meeting your expectations. We promise to provide every guest with fresh, clean accommodations and outstanding hospitality. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and our service very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to ... read more
The hotel had power outage and the worst welcome words from the receptionist.
Business response:
Dear JUAN, We apologize for failing to leave you with a more positive impression on this visit. We genuinely care about our guest's satisfaction and regret failing to meet your expectations. Please know what you experienced is not typical of our hotel's service standards. Therefore, we'll be taking appropriate measures to correct this. We hope you will consider revisiting us so we can provide you with the excellent hospitality you should always expect from us. Sincerely,Hotel Management
Nada
Business response:
Dear Franco, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Worst hotel EVER!!! Terrible initial service followed up by uncaring individual who did nothing about the constant “pacing” from the long term resident above us. The overwhelming smell of smoke and marijuana throughout the facility. The room was filthy along with the bathtub that did not work. Overall worst stay over EVER!! No sleep right before our vacation!!!
Business response:
Dear joe, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.