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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible hotel The condition of the hotel is terrible. We didn't get any tools for the kitchen and when we asked for the tools that we got where not worth using. Not worth the effort.
Business response:
Dear KEREN, Thank you for your feedback and for being our guest. We aim to provide our guests exceptional service and amenities; therefore, we apologize for not meeting your expectations. Your feedback is essential as we continually focus on advancing our guest experience. Rest assured, we're taking steps to address the issues promptly. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back to the city.Sincerely,Hotel Management
Never cleaned the room in 9 days sink was clogged and I had to fix it. You had to change your towels
Business response:
Dear steven, We sincerely apologize for the inconveniences you faced during your recent stay. Your feedback is invaluable, and we deeply regret the lapse in housekeeping service and the maintenance issues you encountered. Please be assured that we are actively addressing these concerns to ensure a more seamless experience for our guests. Our commitment to improvement is unwavering, and we appreciate your understanding. We invite you to consider returning to experience the seamless stay you should always expect from us. Your ... read more
bas christmas eve Very disappointed first I booked 2 room and when I arrived just have one abd I have received imail with information but they not have nothing take me almost2 hours to find a solution with hotels com thenplace is not clean smell like smoke I ask then for utensils they don’t have everything thing is so limited ac is very loud and more
Business response:
Dear gabriel, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vi... read more
Waited for half hour to get checked in at 2am in the morning and they said no bottled water and vending machine is broken worst customer service i've ever seen in the recent past
Business response:
Dear Anupama, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team failed to provide you with the exceptional service we strive for daily. This is not the standard we strive for, and we understand how frustrating it must have been to wait for half an hour and not have access to bottled water due to a broken vending machine. We will share your concerns with the appropriate individuals and follow up to determine where we went wrong and how we can enhance... read more
Service was very low average, breakfast was cheap and very limited, no possibility to buy anything to consume at night.
Business response:
Dear Theo, Thank you for providing us with feedback on your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Please be assured that we take your concerns seriously and will address them with the appropriate parties. Thank you for bringing this to our attention, as we strive to provide the best possible service for our valued guests. Again, we are sorry, and we hope you will stay with us another time so we can give you a more satisfying e... read more
Terrible experience There are no services at the hotel, breakfast is a joke, they just offer a cereal bar and a cookie. The corridors smell bad and there was trash inside the elevator. I didn’t feel safe at the property. It is not a hotel for tourists, run from it!
Business response:
Dear Flavia, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Also, we regret that our breakfast choices were not to your expectations. We will inform our concerned individual to improve the same. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.