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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Extended Stay America Hotel Nashville - Vanderbilt is located at 3311 W End Ave, Nashville, TN. This location is in the Hillsboro West End neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was great all around! Staff was awesome! Didn’t have any trouble!
Business response:
Thank you for being our guest at Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage our staff to keep up the good work. Thank you very much once more! Please come and see us the next time you are in our area. Sincerely, Hotel Management
Hotel is fine. Staff — rude & unwelcoming Hotel is fine. Front desk staff — rude and completely ambivalent about their job. Not the type of person or attitude a business should want to provide first impression of their establishment.
Business response:
James, thank you for your comments. We're sorry that you were not satisfied with your stay. We were disturbed to read that our front desk associates let you down and did not meet your needs and expectations. We have alerted our team and shared your concerns so that we can collectively take action to ensure these types of issues do not happen again. Thank you again, and we hope that you will allow us to prove ourselves and our improvements to you on a future stay. Sincerely, Hotel Management
Love the kitchen. I wasn't happy with the bed frames... was a little unstable. I weigh 130lbs... it had a missing screw middle of frame stand... they gave me a discount for it though.
Business response:
Dong, thank you for choosing Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked the fully equipped kitchenette in your room. However, we regret the difficulties you faced with your bed. We will follow up on your concerns to ensure we are well poised to serve our future guests. Thank you also for your feedback, and we hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Pillow We liked the room and hotel. The room was very clean and the staff were nice. Our ony complaint is that the pillows were not very comfortable and they only had 2. I think they should give you 2 pillows per guest.
Business response:
Roxanne, thank you for the feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our accommodations as well as the courteous associates. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 4.2 star rating with 1,376 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.