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Extended Stay America Premier Suites - Nashville - Vanderbilt
- Hotels
- Nashville, TN
About this business
Location details
3311 West End Ave., Nashville, TN, 37203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Actively working towards improvements This hotel was a little disheveled and it didn’t feel the cleanest but after speaking with the new manager (Mary), I felt heard and compensated. The staff was friendly and worked hard to help. They are actively working on improving their image and facilities. We will definitely stay at this hotel in the future.
Business response:
Wendy, thank you for choosing Extended Stay America and for taking the time to post a review! We are glad you were pleased with the service our associates delivered, and it will be our pleasure to share your kind compliments with Mary. However, we apologize for the cleanliness oversights you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again for your review. We look forward to your next visit! Sincerely, Hotel Management
Absolute bare bones in room. Not even a coffee maker or plastic utensils...cockroach on bathroom floor. However, bed was comfortable.
Business response:
Louise, thank you for sharing your evaluation. We are sorry for the cleanliness issue in your suite. We will discuss your comments with our housekeeping team for their review and action. We also apologize for the housekeeping policy not being explained. Please note, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk. On a positive note, we are glad you liked your comfortable bed. We will make sure this information is communicated effectively. Your rating is appreciated, and we... read more
Great price. Great location. Staff was friendly and it was very clean
The gentleman who checked me in was very helpful and kind. My room was fabulous everything about my stay was great
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Nashville - Vanderbilt
How is Extended Stay America Premier Suites - Nashville - Vanderbilt rated?
Extended Stay America Premier Suites - Nashville - Vanderbilt has a 3.8 star rating with 2,079 reviews.
When is Extended Stay America Premier Suites - Nashville - Vanderbilt open?
Extended Stay America Premier Suites - Nashville - Vanderbilt is open now. It will close tomorrow at 12:00 a.m.