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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the location and the cleanliness. However, the rooms have not been updated in several years, the breakfast was inedible (stale muffins, instant oatmeal with no hot water or spoons) and the staff was defensive rather than friendly. I know it is a tough time, but that is when you should be friendlier and more welcoming.
Business response:
Joyce, thank you for taking the time to review your stay with us. We are glad you had a pleasant stay overall and that you were pleased with our immaculate accommodations. However, we regret not meeting your expectations and apologize for the service issues you encountered. We will review this with our team and make sure we are more consistent in our service delivery. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for... read more
Excellent experience! Thank you 😊 Exceptional experience! Property is in great condition. Friendly staff.
Business response:
Greg, it was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
The cleanliness of the room and exceptional customer service.
Very clean and nice.
Business response:
Jerry, we are delighted you chose to stay with us at Extended Stay America. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,399 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.