This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not bad for the price Location was great close to several restaurants. Room was not the best.
Business response:
Dear Theresa, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely,Hotel Management
The reception staff were outstanding!
Business response:
Dear Mona, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our front desk staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We look forward to hosting your visit soon.Sincerely,Hotel Management
La vista al mar
We got what we paid for The first impression that was provided by the front end staff was not good. It seems one was in training so I understand I needed extra patience but her trainer was rude and not nice to her. Then walking into the room it appears and smells clean but these floors are so dirty. there are dust bunnies everywhere. Other than that its a clean room, very basic. the applicances all work well. The walls and floors are paper thin. even another guest that we met in the elevator commented on being bothered by th... read more
Business response:
Dear Michelle, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
I really enjoyed my stay because I felt safe and comfortable there. The view from my room was very pleasant and beautiful. When you entered the lobby you could smell how clean and healthy the place was. The floors really shined. I intend to stay here again.
Business response:
Dear Lucia, thank you for being our guest and for taking the time to review your experience at our hotel. It's so nice to know you found your suite comfortable and enjoyed the view from your suite. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our staff. We will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management
There was a rat 🐀 runnning past lobby door upon our arrival. I would definitely not be staying at this hotel again.
Business response:
Dear Lamar, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider s... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,931 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.