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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What a great find! Hotel Property is conveniently located, clean and safe. I opted for a King suite and loved the spaciousness of the room. I thought there was going to be dishes, pots & pans & a coffee maker in the room but there wasn't. I may have needed to ask at check in, so that could be my fault. Overall though I was very comfortable and enjoyed my stay. Especially the view!
Business response:
Thank you for staying at Extended Stay America. We are delighted our location was perfect for your needs and that you liked our comfortable accommodations and the view it provides. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Jeremy the front desk attendant seemed bothered by merely checking us in. Claimed all double queen rooms had been "destroyed". Gave us a room with a pullout sofa which was unmade. Called down to ask for bedding service and Jeremy showed up and dropped off bedding on the sofa. I asked if we could please have the bed made and he told us he'd send someone who could make the bed better than he could. We exited and entered the hotel at least 15 times during our two-day stay. There was no apparent front desk staff in the lobby any... read more
Business response:
Thank you for being our guest. Although you liked our affordable rates as well as our location, we are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
I liked the simple use and access to the room facilities and the instant hot water was very good.
Business response:
We appreciate your gracious review about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
I like everything so nice the working people and the room clean
Business response:
Thank you for staying with us and for posting your kind remarks about our hotel, Extended Stay America. It is lovely to read you not only enjoyed our excellent service but also you liked our clean and comfortable accommodations. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, Hotel Management
Business response:
Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Need to do it again It was comfortable and cozy enjoyed the snacks that we're given and definitely enjoyed the silence
Business response:
Christina, thank you for your wonderful review of Extended Stay America. We are thrilled to read you thoroughly enjoyed your time with us and were impressed with all the aspects of your stay. We look forward to welcoming you again in the near future. Sincerely, Hotel Management
Cleaning staff needs a checklist Great location, great price, but just a rag and some windex would have made all the difference. We kept seeing the same fingerprints on the glass doors and elevators and had to summon someone to the room to get it properly cleaned before we even unpacked.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our location and that you found us to be a good value. However, we are sorry for the cleanliness issues you encountered during your stay. Your feedback has been shared with the housekeeping team to ensure we are more diligent going forward. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.