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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We couldnt check in early The property is currently the home of several Chinese families. Not sure why, suspect they are here because of civil unrest in Hong Kong. So, there is very limited rooms. Dont ask for anything extra. Breakfast is nothing much.
Business response:
Please accept our apologies for not meeting all of your expectations. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We regret any inconvenience you had due to the other guest of our property. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
False Alarm The room was up to date, had an amazing view, however there was hair on the “clean” towels and “fresh” sheets, not to mention a pack of condoms in the drawer proving that house keeping wasn’t thorough in their cleaning prior to my coming. Also requested an extra blanket when i purchased the room online, it wasn’t there, had to go back downstairs to ask the front desk. Around 9 am the fire alarm went off disrupting everyone’s Saturday morning sleeping in, there was lots of confusion and the front desk girl (sorry ... read more
Business response:
Thank you for posting a review of your visit. We apologize for the housekeeping issues you encountered in your room and the inconvenience you experienced when the fire alarm went off. Please be assured that we have discussed your feedback with the appropriate teams and are the matter to ensure such an incident does not repeat in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Nice
Business response:
William, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The first floor room smelled of cigarettes, assumed it was caused by smoke coming in through the open window. Requested another room which was clean and comfortable. However, the television kept losing its signal, I was not able to watch a complete tv show. Bathtub did not drain properly, had to stand in a few inches of water. Overall the place was clean with pleasant staff. In addition, look into adding open outlets next to the bed. Thank you.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us and liked our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,932 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.