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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel in what felt like a safe area of town.
Business response:
Thank you for the 5-star review. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
OK The Beds were too hard - The TV kept going in an out - could not watch a ball game while in the room
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We have shared your feedback with our team in an effort to improve our facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
They had no ice machines. The tv did not work. The bed side lamp in my room was not plugged in and there was no outlet in the vicinity to plug it in to. It was clean and in a good area. Pretty boats out front and you can walk along the water.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
The first day arriving there was no internet available at all. The staff said it was the provider and said it would work in one ore hour, but I tried all night long and it didn't work! The "breakfast" was packaged muffins and cheap granola bars. They had a place for packaged oatmeal but never had any for the three days.
Business response:
Mary, thanks for taking the time to review your experience with us. Although you had an overall comfortable stay, we are sorry for the wifi issue which impacted your stay and that you were unsatisfied with our breakfast offerings. The feedback for the internet is shared with the service provider to ensure we deliver seamless connectivity to our guests going ahead. Your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance so... read more
Nice hotel
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Very Nice Peaceful Stay.
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Just ok. No hair dryer or coffee in the room. The breakfast thing is horrible. Has kitchen but not even a fork or mug. No e excuse room. Bed sheets and covers are terrible. Not comfortable. Hotel gave me a gross feeling Best Western Plus is much better.
Business response:
Thank you for staying with us. We are sorry for your disappointment with the in-suite amenities. Since we are an extended stay property, our guests often bring their own bath amenities such as hairdryers and toiletries. These items are available at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We also apologize that we were unable to provide you with a comfortable stay and hope you will return ... read more
Probably better than sleeping in the park. Kind of cheesey place. Don't be fooled by "free breakfast" a lot of nothing. Kept running out of coffee.
Business response:
Thank you for your review. We are sorry for not living up to your expectations. We have shared your comments with the concerned team as we plan any changes in the future. We hope you will consider giving us another opportunity so we can make a favorable impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.