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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Extended Stay America Hotel Oakland - Alameda is located at 1350 Marina Village Pkwy, Alameda, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The hotel lacked proper security. The front door was unlocked in the evenings and anyone could go upstairs in the elevators. No need for a card key to enter building at all. I did not feel very safe in this hotel at all.
Business response:
Thank you for the review of our hotel. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained. We value your feedback as it will help us improve our service and facilities moving forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Rocio, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I really enjoyed the location next to the marina. The plumbing in the shower is in need of repair. The pipes rattled and made loud noises as the water only trickled out of the shower head.
Business response:
Tom, thanks for taking the time to share your review online. Although you liked our location, we apologize for the plumbing issue you had in your room. Yor feedback is discussed with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Great location, next to the marina, and has great views. Beyond that, it's not a place I'd stay again. The amenities were sparse, really sparse. Fortunately, I bought my own shampoo, conditioner and soap. I was advised on check-in that there will be no room service. Breakfast included: Coffee, mini muffins, oak meal and some sort of cracker. The place permits dogs, and there were LOT's of them. As the name implies, Extended Stay, most occupants were on extended stay.
Business response:
Thank you for being so specific in your evaluation of our hotel. We’re glad to know our location next to the Marina was ideal for you and that you enjoyed the views your room provided. However, we’re sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with grab-and-go breakfast. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different tha... read more
Business response:
Padric, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Ingen frukost. Helt okej i helheten. Helheten var bra. Dock finns det ingen frukost. Det dom kallar frukost är att man kan gå ner i lobbyn och hämta dricka, muffin och en kaka. Finns inget ställe att äta på utanför rummet. Vi var 3 personer och fick 2 uppsättningar bestick till rummet...
Business response:
Sebastian, thank you for taking the time to review your stay with us. Although we’re glad to know overall you had a nice experience, we’re sorry for not meeting your expectations with regard to our grab-and-go breakfast. We assure you that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
This hotel has no amenities. A lot of transients hanging around.
Business response:
Adriana, thank you for being our guest. Although as it seems you had an overall pleasant time here, we are sorry we missed meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
David, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 4.2 star rating with 1,354 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.