Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Renee, we know how important it is to start your day off right with a good breakfast, so we are sorry our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Wow - Chris, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Javier, thank you so much for the wonderful review, most especially the kind comments about our staff. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. Thanks for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your room and that our associates left you with a good impression of our hotel. Thanks again for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

John, thank you for staying at Extended Stay America and for the feedback. We are thrilled to know you were not only pleased with our excellent service and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

We appreciate your stay. We are pleased you had an overall pleasant experience. However, we are sorry to know we missed meeting your expectations and the inconvenience it caused. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for returning to stay with us. We are glad you had a pleasant visit with us and that you liked our location. We value your feedback with regard to our facilities as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Candy, It was our pleasure having you as our guest at Extended Stay America. We are delighted to know you loved everything we offer, especially our ideal location and the friendliness of our staff. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for staying with us and letting us know you liked our location. However, we are sorry for the cleanliness and maintenance issues you experienced in your room. Your review will be taken as a tool to ensure that all the procedures within the housekeeping and maintenance teams are being followed. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management