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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here The sheets had hairs in them and they had bugs in the bed that bit me. Plus they charged me twice.
Business response:
Dear Paul, thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room; this does not meet our standards; therefore, we are very disappointed that this was your experience. We have instructed our concerned staff to investigate the room you occupied and do the needful, also ensure this does not happen again. Please reach out to us at the hotel for any further clarification. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.S... read more
Disgusting and dirty room and hallway Terrible service at front desk (rather there was no service, you had to call out asking if anyone was there), extremely rude person when I called to ask information, bathtub was dirty and not cleaned, hallway smelled of nauseating smoke ( unclear what it was), dirty towels left in front of door across from us for 2 days. Windows we’re filthy. We went to a Starbucks to get information since we did find someone to speak to at the front desk, ( after repeatedly saying, @ hello, hello, is th... read more
Business response:
Dear Stephanie, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to this area. Sincerely, Hotel M... read more
Sad looking place and borderline acceptable service. The complimentary breakfast is a joke. Location is super sad with nothing meaningful within a reach.
Business response:
Dear Vladimir, thank you for staying with us. We are sorry that our location was not ideal for you. Please know in the future, our knowledgeable associates are happy to recommend worthwhile places around to make your experience here the best that it can be. Also, we have noted your feedback about the breakfast and sharing it with the brand leaders to guide them to make more choices. We look forward to having you back for a flawless stay whenever you return to the city. Sincerely, Hotel Management
We will never stay at an Extended Stay America again! The signage was absent along with the staff it seems. It was dirty and smelly- even the elevator! The showerhead and bathroom facets were ridiculous and even the toilet paper holder was installed backwards! Continental breakfast is pre-packaged muffins. They ran out of coffee so asked for them to refill container and 10 minutes later she comes through with a laundry basket and forgot about the coffee container! I could go on...
Business response:
Dear Angela, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Cheap looking facility.
Business response:
Catherine, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Seemed to have many ‘permanent’ residents. Noisy, odors. Not thoroughly cleaned; contraband found in room.
Business response:
Steve, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Stop emailing me to review for Christ’s sake.
Business response:
Shad, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,930 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.