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Extended Stay America Premier Suites - Oakland - Alameda
- Hotels
- Alameda, CA
About this business
Location details
1350 Marina Village Pkwy., Alameda, CA, 94501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
cockroaches in the room
Business response:
Dear David, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel M... read more
ROACHES! ROACHES! Need I say more
Business response:
Dear Sandra, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management
The view of the bay was pleasant from the hallways but it wasn’t worth it. There was a pubic hair on one of the pillows, there was sticky pink stuff on the air conditioner, there were crumbs under the light. Overall just disappointing but staff were pleasant.
Business response:
Dear maria, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved the hospitable service provided by our team, we are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with the respective team and will follow up to determine how we can enh... read more
Trip From Hell Horrible Room Had Lots Of Dog Hair And Fleas
Business response:
Dear Jason, Thank you for taking the time to review our hotel. Please accept our apologies for the issues you experienced in your room. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
I didn't like anything about the room and they have roaches my phone dropped and I moved the dresser and roaches came running out and then I went to use the bathroom and it was too baby roaches in there then I got to check in at 2:35 a.m. I will not recommend this place to anyone and you would think it would be clean because it's in Alameda by the water
Business response:
Dear Jasmine, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your impression. Although this does not change what transpired, we will inspect the room you occupied professionally to ensure such matters do not affect future guests. We appreciate your patience, and we hope this isolated incident does not prevent you from revisiting us, as... read more
Poor service When it was time to check in the room the host greeted us after a few minutes. Once we got into the room it seemed pretty clean and spacious (as stated in their description). Upon settling in we noticed that the TV wasn't working. It said that the cable had no signal. I walked up to the front desk to ask for help. I was then told that their maintenance worker was gone for the day, so I couldn't have it looked at until the next day. When I stated that I was leaving the next morning the front desk worker just stat... read more
Business response:
Dear Amy, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and will be addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,H... read more
Frequently asked questions about Extended Stay America Premier Suites - Oakland - Alameda
How is Extended Stay America Premier Suites - Oakland - Alameda rated?
Extended Stay America Premier Suites - Oakland - Alameda has a 3.6 star rating with 1,998 reviews.
When is Extended Stay America Premier Suites - Oakland - Alameda open?
Extended Stay America Premier Suites - Oakland - Alameda is open now. It will close tomorrow at 12:00 a.m.