Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room and property clean; however, we sincerely apologize for the specific concern that you experienced during your stay. This is not the level of comfort we aim to provide, and we understand how this may have affected your overall experience. Your comments have been shared with our housekeeping team. We truly appreciate your feedback as it helps us improve our services. We hope to provide you with a much more comfortable experi... read more

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you appreciated the clean environment during your stay at Extended Stay America. Maintaining a high standard of cleanliness is very important to us, and it is rewarding to know our efforts made a positive impression on your experience. Our team works diligently to ensure every guest enjoys a comfortable and welcoming atmosphere. We truly appreciate you taking the time to share your thoughts and for choosing to stay with us. It was a pleasure hosting ... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced while locating the property and for the condition of the surrounding access area. Your comments regarding cleanliness and navigation have been noted for improvement. We also regret that our breakfast offerings did not meet your expectations, particularly the limited beverage options. Please be assured that your concerns have been shared with the concerned team for necessary enhancements. We strive to provide a comfortable and pleasant stay for all our g... read more

Business response:

Dear Guest, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We are dedicated to providing a relaxed and comfortable atmosphere for all our guests. We look forward to another opportunity to welcome you back to Extended Stay America soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are glad your stay at Extended Stay America was enjoyable overall and that most aspects of your visit met your expectations. We appreciate your feedback about the breakfast, and we’ll consider it as we look for ways to enhance the experience for our guests. Creating a comfortable and welcoming environment is very important to us, and we are thrilled to hear that the rest of your experience reflected that. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management