Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by the WiFi and cable TV being down during your stay. We are glad to hear that you found the rooms very clean and appreciated the modern look of our property. We also truly value your kind words about our staff, especially Stephanie, and will be sure to share your compliments with her. Your feedback is important to us and helps us improve our services. We look forward to welcoming you back and providing a seamless and enjoyable experience on your next visit. Sin... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your positive response and are glad to know that you had a satisfactory experience during your stay at Extended Stay America. Our team is committed to providing comfortable accommodations and friendly service to ensure that every guest enjoys their visit. Comments like yours encourage us to continue maintaining our standards and improving wherever possible. We are grateful that you chose to stay with us and look forward to the oppor... read more

Business response:

Dear Guest, Thank you for sharing your feedback and for highlighting your experience a Extended Stay America. We are pleased to know that you appreciated the updated room, lobby, and elevator, and that you found the room clean during your stay. Our team works hard to maintain a comfortable and welcoming environment for all our guests, and it is always encouraging to receive such positive comments. Your support means a lot to us, and we truly appreciate you taking the time to share your thoughts. We hope to have the pleasure ... read more

Business response:

Dear Guest, We sincerely apologize if your experience with the front desk did not meet your expectations. Providing friendly and welcoming service is very important to us, and we regret that this was not reflected during your visit. Your comments have been shared with our team for review and improvement. We truly value your feedback and hope to provide you with a much better experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that you had a positive experience with our staff during your stay. Our team works hard to provide friendly, attentive, and helpful service to ensure every guest feels welcomed and comfortable. It is always rewarding to know that our efforts made a good impression on your visit. Your encouraging words mean a lot to our team and motivate us to continue delivering excellent hospitality. We truly appreciate your support and l... read more