Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We are delighted to know that you had an enjoyable visit and appreciated the warm hospitality of our team—it’s always wonderful to hear when our staff leaves a positive impression. At the hotel, we take great pride in creating a welcoming atmosphere and maintaining comfortable accommodations for every guest. We appreciate your understanding regarding the noise from above and will take this into consideration for future improvements. We look forward to hosting you agai... read more

Business response:

Dear Guest, Thank you for your feedback. We are glad our team was able to accommodate your early departure, though we are sorry to hear you are having difficulty with the refund process through the booking site. While third-party booking platforms handle changes and credits directly, we understand how frustrating this can be and encourage you to continue reaching out to their support team for resolution. We also appreciate your comments about breakfast and will consider them as we look for ways to improve. Thank you again fo... read more

Business response:

Dear Guest, Thank you for sharing your thoughts about your recent stay. We’re glad your accommodations met basic expectations and appreciate the opportunity to host you. Feedback like yours helps us focus on providing comfortable and welcoming visits for all guests. We value your perspective and hope your next stay offers even greater ease and enjoyment. It’s always our goal to ensure guests leave feeling satisfied and confident in choosing us for their travel needs. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re thrilled to hear that our team made your stay so enjoyable; they truly love welcoming guests. It’s great to know you found the accommodations fresh and well-maintained throughout your visit. Your kind words mean a lot to us, and we’re grateful for the recommendation. We appreciate you taking the time to share your experience and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re pleased to know that aspects of your stay met expectations, and we genuinely appreciate your kind remarks. At the same time, we regret that certain conditions disrupted your comfort. Your feedback has been carefully noted and will guide our efforts to maintain a more welcoming environment. We hope you’ll consider returning so we may provide a visit that feels more reassuring and enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We appreciate you sharing your feedback and are glad you stayed with us. It was a pleasure having you as our guest, and we hope to welcome you back whenever your travels bring you to the area. Sincerely, Hotel Management