Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Guest, Thank you for sharing your experience with us. We’re pleased to know that aspects of your stay met expectations, and we genuinely appreciate your kind remarks. At the same time, we regret that certain conditions disrupted your comfort. Your feedback has been carefully noted and will guide our efforts to maintain a more welcoming environment. We hope you’ll consider returning so we may provide a visit that feels more reassuring and enjoyable. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We appreciate you sharing your feedback and are glad you stayed with us. It was a pleasure having you as our guest, and we hope to welcome you back whenever your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for highlighting your smooth and pleasant check-in experience. We’re glad your stay began on a positive note and that your room met your expectations. We appreciate your understanding regarding the concern you mentioned and value your feedback, as it helps us continue enhancing our guest experience. We look forward to welcoming you back for another enjoyable stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Christopher, Thank you for staying with us and for sharing your comments. We’re sorry that your experience did not meet expectations, particularly with the breakfast and elevator. Providing dependable amenities and a comfortable environment is a priority for us, and your feedback has been shared with the appropriate teams for prompt attention. We hope you will give us another opportunity to provide the experience you expected. Sincerely, Hotel Management