Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear Christopher, Thank you for staying with us and for sharing your comments. We’re sorry that your experience did not meet expectations, particularly with the breakfast and elevator. Providing dependable amenities and a comfortable environment is a priority for us, and your feedback has been shared with the appropriate teams for prompt attention. We hope you will give us another opportunity to provide the experience you expected. Sincerely, Hotel Management 

Business response:

Dear Mark, It’s wonderful to hear you enjoyed the clean and peaceful atmosphere during your stay at Extended Stay America. We’re glad our efforts to maintain a welcoming environment made your visit pleasant. Feedback like yours motivates our team to continue providing a consistent experience for guests. We look forward to hosting you again and offering another comfortable and enjoyable stay soon. Sincerely, Hotel Management 

Business response:

Dear Sherlie, We’re thrilled to hear you enjoyed your stay at Extended Stay America. It’s rewarding to know we were able to provide a pleasant and seamless experience during your visit. Your feedback will be shared with our team, and we look forward to welcoming you back for another great stay. Sincerely, Hotel Management 

Business response:

Dear Bob, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Terry, We’re delighted that your stay at Extended Stay America was enjoyable and that you found the location convenient. It’s wonderful to know that our team made a positive impression during your visit. We strive to create a welcoming and comfortable environment for every guest, and your kind words affirm our efforts. Thank you for sharing your experience. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Management