Extended Stay America Premier Suites - Orlando - Sanford

Business response:

Dear mary, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the elevator being out of service during your stay. We understand how challenging this must have been, especially with luggage, and we regret that our staff did not offer assistance. Your comments are valuable, and we will work on improving our communication and customer service to ensure a better experience. We appreciate your understanding and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management 

Business response:

Dear Tammy, Thank you for your feedback. We're glad to hear that you enjoyed the hotel overall. As part of our extended-stay model, housekeeping is provided on a weekly basis to ensure privacy and minimal disruption for our guests. However, we do offer additional housekeeping services upon request. We appreciate your understanding and will take your comments into consideration as we continually work to enhance the guest experience. We look forward to welcoming you back in the future!Sincerely,Hotel Management 

Business response:

Dear Sarah, We want every guest to have a comfortable stay, and we are truly sorry we fell short during your visit. We regret the issues you encountered and sincerely apologize for the inconvenience. While we adhere to strict industry standards for cleanliness and pest control, we will ensure that your room is thoroughly inspected and treated. Additionally, we will address the air conditioning problem with our maintenance team to prevent it from recurring. We value your feedback and are committed to delivering an exceptional... read more

Business response:

Dear Chayana, Thank you for sharing your feedback. We are sorry to hear about the cleanliness issues and the delay you experienced. This is not reflective of the high standards we strive to uphold. Please know that we are addressing these concerns with our team to ensure improvements are made. We apologize for the inconvenience and appreciate your patience. We hope you will consider staying with us again, allowing us the opportunity to provide you with a much better experience.Sincerely,Hotel Management 

Business response:

Dear Allison, Thank you for sharing feedback about your recent stay. We understand that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not reflected during your visit. We are dedicated to maintaining high standards and will address this issue promptly. We appreciate your comments and hope you will consider giving us another chance to provide the outstanding experience you deserve on your next visit.Sincerely,Hotel Management 

Business response:

Dear Angelica, Thank you for your feedback. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We strive to provide the accommodations as confirmed for all our guests and will address this issue to improve our service consistency. We hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your recent stay. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast; we will share your feedback with our team as we work to improve our offerings. We are also sorry to read about the noise disturbances in your room and will address this with our maintenance team to ensure a better experience for future guests. While we understand the disappointment regarding the trash, unfortunately, as per our policy, we provide housekeeping on a weekly basis. Ad... read more