This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Closed before we could check in leaving us out looking for another hotel at midnight. Hotels should note close when your boarding travelers. Traveling is unpredictable and delays are always a possibility. I will never book a hotel here and I will make sure everyone is aware of the inconvenience.
Business response:
Mayra, thank you for sharing your experience. We are sorry you could not stay with us this time, and we regret the inconvenience this caused. We always aim to offer the best hotel experience with personalized service to every guest; therefore, we hope you will reconsider another visit so we can show you the hospitality you deserve. Sincerely, Hotel Management
For the amount of money we paid I definitely expected more. We got the hotel for 1 night as we were flying out of SFB the next morning. The person checking us in was really nice and friendly, but that is where all positive vibes of this places stays. There are 0 ammenities. When we walked into the room we were hit with a disgusting smell. I think its what they use as cleaner, but it reaked. The room seemed clean but very bare. The beds were lumpy and it was hard to sleep. We had to wake up at 4am to pack for our flight. Lite... read more
Booked room while in parking lot, walked in, told woman at front desk that I just booked a room. She asked my name and before I the words got out if my mouth she said. That they didn't have any rooms and O habe to call expedia to get a refund. I tried to say something and she point blank said, we are completely booked. I was try to ask her my question again and she interrupted me and with same sentence. I was charged for room, could not get in touch with anyone from Hotels.com. called Extended stay the following day after on... read more
Business response:
Marylee, thank you for your review. We sincerely apologize for the unsatisfactory service you received from one of our associates and regret the inconvenience caused. We are reviewing this with our staff to see what went wrong so we can avoid this in the future. Your feedback will be shared with the appropriate individual to ensure this type of service is never repeated. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Manage... read more
I just wanted sleep. I showed up and called the number on the plaque at the front door a lady answers and pretends like she can’t hear me. She says she’s the front desk but I can see the front desk and there is no one there. I waited there for 10 minutes just to end up leaving.
Business response:
Johnny, thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. We are reviewing this with our front desk team to see what went wrong so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
We had to check in after 3:00 am. Extended Stay shows a guest as a no show after midnight. The front desk said she couldn’t fix it or do a new one. We had to call Extended Stay reservations from our phone to get a new reservation at over twice the cost. It was after 5:00 am before we got a room.
Business response:
Patrick, thank you for your review. We regret the unpleasant experienced you had while check-in, and are sorry for the unsatisfactory service you received. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.