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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach crawled out of air conditioning unit on wall.
Business response:
Dear Jenifer, We sincerely apologize for any disruptions during your recent visit. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Areas of entrance, the lobby and front desk staff reaked of cigarette smoke. No coffee maker in room, went to lobby to request coffee, granola bar or cup of yogurt it was refused as it was 530a and bfast not put out till 6a. I was handed coffee maker pack of coffee, 1 powered creamer. Took back to room - no coffee cup. Had to return to lobby and ask for it as well thouggt staff should have known. Anyway, room was clean, bed very firm so for me at $120 this place wasn't worth it.
Business response:
Dear Kathleen, We sincerely apologize for the inconvenience you encountered during your stay with us. Your feedback regarding the areas of entrance, lobby, and front desk staff is concerning, and we assure you that this does not align with our standards of cleanliness and professionalism. We regret the inconvenience with the breakfast timing and the availability of coffee maker supplies. Your comments will be addressed with our team to ensure better service in the future. We're pleased you found the room clean, although we u... read more
the floor was so dirty my feet were black from walking around after 10 min in the room, shower was dirty hair on shower wall, there is not even a pen or paper to write notes, healthy breakfast? no no orange juice actually nothing at all zip zero, coffee..
Business response:
Dear Scott, Thank you for being a guest in our hotel. We apologize for the unsatisfactory conditions you encountered during your stay. Your feedback regarding the cleanliness of the room, lack of amenities, and breakfast offerings is concerning and does not reflect our standards. Please know that we take your comments seriously and will address them with our appropriate teams to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to better serve you in the f... read more
Staff wasn’t very friendly and we saw a cockroach on the bathroom floor. We tried talking to staff about it at checkout but no one was working the counter.
Business response:
Dear Bridget, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Thank you for bringing this to our attention. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Mana... read more
On 02/01/24, I booked a reservation to the Extended Stay America Premier Suites Orlando Sanford through Expedia and paid the total of $163 for a room at the hotel on 02/14/24-02/15/24. I arrived at the hotel on 02/14/24 around 7:00pm and was greeted by the front desk attendant, Abby O. I told Abby about my reservation and the confirmation number but she said she didn’t see my name and the confirmation number was to another guest. I showed her my receipt and she asked to see my bank statements because she alleged I could have... read more
The accommodation was clean but the air conditioning didn’t work very well. I tried to call for assistance but the in room phone didn’t work, tried using my own phone to call the front desk, instead of reaching the front desk my call was routed to the main reservation center. No help there. Bottom line disappointed.
Business response:
Dear Patricia, Thank you for taking the time to review our hotel. We hope you will accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.