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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I liked about this property that it was easy to get around it was near a lot of shops the parking was good and the service was good.But when I showed up to my apartment I saw 2 roaches in my shower I was very grossed out so I got rid of them immediately also when my daughter and her friend entered we saw a bug on the floor so we killed it.The beds were very uncomfortable they were like bricks I was scared to go under the sheets because what I saw earlier that day.They also need to add a LOT more to the gym it was very b... read more
Business response:
Dear Carlos, Thank you for staying at our hotel. We are happy your overall experience was pleasant; however, we apologize for not meeting all of your expectations. We will discuss your concerns with the appropriate parties to ensure these issues are addressed promptly. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
I reached out to the hotel and have been ignored so I’m leaving a review. Within 2 minutes of walking in our hotel room, the bottoms of our feet were black, the floors were filthy. The surfaces had crumbs and stains that could have been wiped up but wasn’t. The breakfast offered was very minimal, which is fine, but the hard-boiled eggs gave both me and my daughter diarrhea within a few hours. The property looks nice and clean from the outside and in the lobby areas but the room and the hallways were dirty, anywhere you went ... read more
Business response:
Dear Brooke, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excellent hotel e... read more
Nothing was unique
Business response:
Dear Krista, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
AC not working properly, room had a heavy musty smell. People on top of us running around till 10pm. German Roach in the bathroom.ice machine broken. Your hotel needs a lot of updates and a deep down cleaning. Will not stay there again.
Business response:
Dear Serap, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Rest assured that we will address the issues you raised. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality. Sincerely,Hotel Management
Je n'y retournerait pas. Premièrement, nous avons eu l'impression de déranger l'employé à notre arrivée. L'air climatisé ne fonctionnait pas. A noter qu'il faisait 35 degrés a l'extérieur. Le frigo faisait énormément de bruit. Les luts sont très moux La chambre sentait étrange.
Business response:
Dear Marie-Eve, Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay did not meet your expectations. We will address the issue with our housekeeping and maintenance team to ensure our guests are comfortable during their stay. We are grateful for your patience and hope to see you again soon.Sincerely,Hotel Management
Piso de la habitación extremadamente sucio.
Business response:
Dear Christian, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
What a crap hole Horrible experience, got back to my room late and my AC was not working. They could do nothing to fix it, no other rooms, andnever heard back from anyone since. Basically laughed out of the building when I left. Go somewhere else.
Business response:
Dear Kevin, Please accept our sincere apologies for the issues you experienced while staying with us. We strive to provide well-maintained suites for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not make that happen for you. We have taken note of al... read more
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.