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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ROACHES!! The property appears clean but there were roaches in the room.
Business response:
Dear Lisa, Thank you for your review. Our guests' comfort is always our top priority; therefore, we apologize for any oversights with your room. We are confident you will have the outstanding experience you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management
DO NOT STAY HERE!! ROACHES!!! Expedia was kind enough to refund me but I would steer clear of this place.
Business response:
Dear Abigail, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping and pest control provider to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely,Hotel Manag... read more
The hotel said I couldn’t check in since it was past 2am. Expedia automatically checked me in a 6pm and when we got there just before 2 the doors were already locked. We waited by the door until the employee showed up who told us they had no rooms and couldn’t be checked in after 2. She wasn’t at the desk for us to get in because she was cooking her food and told us we were SOL. Ended up driving 2 hours back home after the altercation.
Business response:
Dear Brendon, thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you will consider a return visit.Sincerely,Hotel Management
Had a booked and paid for room. When arrived to the Hotel there were no rooms…
Business response:
Dear Asaf, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
Very slow check in. Mo front desk clerk for 5 minutes. Had to holler for one
Business response:
Paul, thank you for evaluating your stay at our hotel. Please accept our apologies for the issue you had with our service, and we will address it appropriately so that such matters do not happen again. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
I’m assuming that whoever rated this place a 5-star in the past has not stayed in many hotels. The only pros that I could come up with is that the staff was friendly and the lobby was clean. However, here are the many cons: Mattress: made out of some awful vinyl/plastic material with sponge rubber underneath….awfully uncomfortable. Breakfast: the so-called “breakfast” in the lobby consisted of granola bars, instant oatmeal, and coffee…..that’s it. Even though this is supposed to be an “extended stay hotel”, the room included... read more
Our room had no hair dryer. Then when I got it, at 3:30 am, the GFI outlet near vanity didn’t work. Had to dry my hair in the kitchen.
Business response:
Minda, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced due to the outlined maintenance issues. We will address this with our engineering team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Horrible Customer Service As I was driving home from Orlando with my daughter, about 1130pm, I had a terrible migraine and just needed to lay down. I walked in to this place, asked for a room, and the young (very rude) girl at the desk told me they were sold out without even glance up from her tablet. I asked her about other hotels in the area, but she didn't know the area (despite working and living in the area). So I went outside to my car, and booked a room on hotels.com...it was WAY more than I wanted to spend for an 8hr... read more
Business response:
Jessica, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.