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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in the sink when we walked in the room- no hot water and very bare bones.
Business response:
Dear Nancy, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
The mattress quality I experienced was absolutely terrible, the worst in my entire life! Furthermore, I was disappointed to find that there was no hairdryer in my room. As a result, I had no choice but to go downstairs to the front desk after showering with wet hair in order to obtain one. To make matters worse, there was incredibly loud music coming from the people downstairs. Shockingly, the front desk did not take any action and claimed they couldn't address the issue due to security reasons.
Business response:
Dear Hana, Thank you for staying with us and sharing your candid feedback. We aim to ensure guests receive the seamless service and accommodation they deserve. Therefore, we are sorry you were unsatisfied with our mattress and regret your room did not have the amenities you desired. Also, we apologize for the disturbance neighboring guests caused and even more so for failing to resolve this promptly. We are looking into the matters you described to see what went wrong because our team is well-trained to treat our guests cour... read more
We were initially given a room on the first floor. Upon trying to get settled in our room, we found a live roach on our bed. Reported it to the front desk. She moved us to a room on the 3rd floor. The water is too soft. This is a very basic accommodation. No paper towel. There is a kitchen but you have to request for everything…plates, utensils, etc and also blow dryer. They had to be picked up at the front desk. Might not come back to an ES hotel.
Business response:
Dear Evelyn, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by moving to another room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We... read more
Great location. Had either food or vomit on floor in room. Roach came out of AC in room.
Business response:
Dear Sabrina, Thank you for sharing your review and mentioning our great location. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. Please accept our sincere apologies for the concerns with your room. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
El aire acondicionado se daño en la madrugada
Business response:
Dear Manuel, Thank you for reviewing your stay with us, and please accept our apologies for not delivering the flawless stay you deserve. We thank you for bringing the matter regarding the A/C unit to our attention. Although this is an isolated incident, we are sorry for the inconvenience caused. We will share your concerns with our maintenance team to inspect your suite for any lacking aspects and ensure our future guests do not encounter the same issues. We hope you will allow us another opportunity to host you again so we... read more
No cups or glasses on room, very narrow bed, no juice Alf very poor breakfast
Business response:
Dear Eduardo, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Orlando.Sincerely,Hotel Management
Horrible todo lo que me pasó
Business response:
Dear Nicolas, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Keep Looking! Dirty. Rude staff. It may be new but it’s not that new. People outside cavorting, smoking drinking and carrying on at 130am.
Business response:
Dear Lee, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,459 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.